Metro by T-Mobile provides excellent and friendly customer service. The staff is polite, helpful, informative, and patient. They are described as great workers who are knowledgeable and work hard to resolve issues. Reviews highlight a genuinely great-hearted, bilingual employee who is a multitasker. The service is usually pretty fast and is considered the best in the city, leaving customers extremely satisfied. They offer help with phones and SIM cards, creating a positive experience that relieves stress for visitors.