Franklin Ford is a friendly and welcoming dealership that provides a positive experience for customers purchasing and servicing vehicles. The staff is often praised for being kind, patient, and helpful, with team members like Cole, George, Manny, Sergey, and Ron going above and beyond to ensure customer satisfaction. Customers appreciate the no-pressure approach, honest communication, and thorough explanations of vehicle options, making the buying process smooth and stress-free. The dealership offers a variety of vehicles, including the latest models like the 2025 Explorer, with generous trade offers and employee discounts. Service department staff such as Amanda, Mike, and Vincent are highly regarded for their friendliness, professionalism, and informative assistance, whether performing repairs or routine oil changes. When issues arise, the team is quick to resolve them, providing loaner cars and flexible solutions. Overall, Franklin Ford is recognized for its great team, excellent customer service, and a welcoming environment that makes vehicle purchase and maintenance hassle-free.
