Victra is a local Verizon Authorized Retailer that strives to create the best possible experience. The store offers a full range of wireless devices, accessories, and device protection. Reviews mention that some regular employees could not be very helpful or were not very knowledgeable, but that managers and other staff were extremely helpful, smart, patient, knowledgeable, and effective. Specific employees are noted for their calm, competent, and personal service, putting customers at ease and solving frustrating problems quickly and smoothly. The store has a pleasant atmosphere where customers feel noticed. Some feedback suggests the need for better IT systems, as electronic transactions were once disabled. The process is described as smooth and fast, with wonderful and knowledgeable service from the crews, making it the best of the best for some customers.
Jason was a pleasure to work with. He not only understands customer service, he excels at it.
May 2026
Process was likely, Jason took his time and was very thorough
February 2026
I went into your Gloucester location and i was greeted by a smiling John Medina. i came in with an issue with fraud on my phone and he helped me through the whole process. He made a lousy situation into an easy process. Customer service needs more people like John. Jaime Faria owner Jaime's Restaurant
