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“Ayanna was a great teller for me today she explained everything that she was supposed to to me and got my bank account opened in a savings account she's awesome”
“Semaj was amazing !!!! I came in last minute to open an account and he was willing to assist me with all smiles ! I’ve never experience such great customer service as this ! Thank you for making this a smooth transaction. I will be referring him”
“The UMassFive College Federal Credit Union has always employed people who've been professional, courteous and knowledgeable. It has been such a pleasure to do business with each and every person with whom I've come into contact and done financial transactions. I've walked out of there thinking I'd like some way to acknowledge that, and, this is it. I would give them 5 stars, they are the BEST.”
“At first I never actually build any interest on this Binary/Forex trading of a thing but when I later gave it a try with the Help of this wonderful Expert Trader Rachael wacker, it was a successful trade for me. All i did was to invest $550 into my first trading and to my greatest surprise, I received huge amount of $5,420 as profit in 6 days of trading. Rachel wacker was the trader that made it possible and she is still doing it all for me.. You want to be happy and be free like me do well to reach out to her via Email:[email protected]”
“Micheal Kelly is absolutely amazing! I just secured a mortgage with Arrha, all thanks to Mike. His extensive knowledge, wisdom, and experience made the whole process simple. A big shoutout to Mike! If you're in the market for a mortgage, I highly recommend reaching out to Mike Kelly at Arrha. You won't be disappointed!”
“Excellent service and friendly as always! I actually come to you folks before I go to my primary bank. Even though I got lost in that mini city called UMass, and was late for my appointment, they took me in and we shared a laugh about it. I can't thank you folks enough.”
“I've been with Freedom a couple of years and they're always pleasant to deal with. Not a huge fan of the phone customer service who were not helpful during a series of unfortunate transactions resulting in over $100 in fees. I did go to the Northampton branch in person instead where the manager overheard me speaking with a teller to try and sort it out. She immediately waived all of the fees for me and I left very happy as I was not expecting that positive of an outcome! The people in the branch are friendly, flexible and helpful. Will definitely be back.”
“Thought someone might find this information useful, Don't be tempted or carried away by the many testimonies you read online.This was how i fall into the hands of scammers, Test everyone who claims to be a trader before investing. I invested with MRS LOYCE GREEN, got profits and was able to withdraw. You too can test how her works and see for yourself.”
“This is the best branch. They are professional and efficient. I drive a little further to use this branch than I would for the Chicopee branch but there is no comparison in service so it's worth it”
“So happy we chose HCU for our car loan! The interest rate was great (1/2 of what the dealer had wanted to charge) and the service was even better. Robyn L walked us through the process. She was very responsive, professional, kind, and helpful. We closed VERY quick on the loan. I would highly recommend HCU and ask for Robyn L!”
“Advertising and promoting, this great investment opportunity is the only way I can say thank to you Mrs Rachael Raschke, you are such and amazing person, and a Guru expert trader. Thanks for helping achieve all my dreams through you wonderful experience you put in my trading account and help me discover a new way to be financially Stable. This idea and opportunity of investing with you has been the best decision in my life and that of my family, At first you turned my $1,000 to $10,500 in one week and I earned even more each week, I promise to announce this opportunity to the world. You are blessed Mrs Rachael Raschke”
“My experience at this location has been nothing short of stellar!Imagine my surprise when I read a review from “Robert A” giving one star and carrying on about a particular employee.I can tell you I’ve never felt a sense of confrontation or combativeness. Ever, from ANY employee at this location!If your experience was that bad, you should have asked to speak to a manager, not just put an anonymous negative review online, naming individual employees nonetheless.Welcome to 2023 I guess.I’m sure, as with most corporations, there’s probably systems in place that address these reviews.I would suggest the corporate powers that be, take RA’s with a grain of salt.They have a great team there.Always personable and helpful.And I’m not always the easiest person to deal with!That’s part of the reason I recommend this location to friends and family.And will continue to do so!”
“The people there are very nice, accommodating, helpful, the office is inviting and they listen to any problem you have then try to come up with a solution, I have been with them for years, They are strict on the loans they make, only make loans that are safe for all who do business with them and that is a good thing because you know your money is safe in their bank, this is not your everyday conglomerate bank, it is a bank you want to do business with”
“So happy we switched over to PNCU Martha and Betzy are so enjoyable to work with and the entire Front Street line is great. Great rates and they really exceed exceed expectations for customer service and knowledge of the products I was looking for.”
“They are the best credit unions. They have been very helpful to me. Local banks are better and more friendly I’m glad I found them. They’re always willing to help me out if I need something.”
“Angela Winslow was truly an angel for me the day I saw her. I had been in a major car accident recently and it took everything I had in me to get to the Springfield office. The office had just 15 minutes prior closed for the day. Angela let me in. She helped me with what I needed and stayed an extra 45 minutes for me. It meant so much to me because I was there with numerous fractures and she didn’t even have to stay, but she did.I stay with UMASS because of all of the amazing staff like Angela. The exceptional service here cannot be matched.Thank you Angela,Catherine Reynolds”
“This is the best Credit Union to hold a financial relationship with!! Caring, dedicated staff making banking a joy. A strong positive difference has been made in my financial well being since joining the back in early 2010s. Happy member from day one. I can NOT praise them enough for providing consistent peace of mind and convenience and care over the years. Valuable and insightful. Thank you UMassFive FCU!!!!!!”
“I've been a member for quite a few years here at Freedom and love this credit union. I've been to just about every one of these branches mentioned here and never had a problem. For any of you who did have an issue, I urge you to give them a chance to turn it around and you'll be happy you did. Freedom Credit Union, the best banking institution around !!!!! Let me do your commercials !!!”
“I didn't join, but a car dealership evidently uses Alden for loans, and I found out the day I was picking the vehicle up, that the dealer-ship apparently 'starts' an account in the auto buyers name so you become a member. I don't know the legalities of that but I realized as I was carefully reading the contract that I was 'agreeing to be a member' and I stated to the person at the Dealer that I 'don't like credit unions' and was told that I 'had to be e member for the loan to be approved; and I really needed the vehicle which I'd spent weeks searching for an affordable vehicle online. Early on, apparently my 2nd payment ( payments are mailed as one gets a statement about a week before the due date in the mail w/envelope ) and while I mail the payment in pronto? Apparently it was not received. Now I didn't end up with some of the 'nightmares' I've been reading about in other reviews here, rather I got a letter saying it 'hadn't been received and maybe it crossed in the mail? It wasn't 'threatening' amd I immediately called and spoke with a nice person who let me make that payment and the following months too-right over the phone, laughing that it would be NOT GOOD to get in arrears on the 2nd payment! She laughed too. That check has never been cashed so who knows where it went but almost a year later noW? The Post Office has been warning people about mailing checks? Apparently they're getting stolen? So I had no issues and Alden has a 10 day 'grace period' ( which I would never use-better to pay on time I say ) A 2nd potential issue happened when they cashed a payment for a higher amount than the actual payment which I called about and when we looked at the check, ( the written amount could possibly have been read wrong, a '3' looked like a '5'-I'd still clearly written the number portion correctly so they refunded the amount to my bank but I had to call my bank to do so ( they said they couldn't * I'd have to have it done on my end? ) Lastly? There are so many really bad sounding reviews here? That I am surprised that Alden doen't comment, correct or defend themselves? Enough said.. Over-all? A good experience..”
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“Terrific people! I was buying out my wife's lease on her 2018 Subaru Forester. Having never done this before I needed advice and help along the way. I called Subaru financing first. I asked them what the best rate was I could get in this vehicle.? They said 5 percent. I had a very high score on my credit I asked this is the best rate I can get? The answer was yes. I then contacted my bank where I have been doing business for at least 25 years. They said they don't really get involved in car loans. Then I went home and got onto the PNCU website. I'm looking at rates for used vehicles. Thinking that I might not be reading their information correctly I called the Granby office. They transferred me to Sandy. I explained what I was trying to do. She said I was reading their rates correctly and that she could help. The rest is history. I have been recommending ever since. I will be using them again. Great job”