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“We had to change some details on our accounts and they were handled great by Samantha M.She is very knowledgeable, efficient,patient and very friendly. We accomplished everything with the wonderful Northampton staff as always.”
“The service I received today was excellent. Amaris was very professional, knowledgeable, and courteous throughout my visit. She was kind, patient, and extremely helpful in addressing my questions and needs. Overall, it was a very pleasant experience, and I truly appreciated the outstanding customer service she provided.”
“We wish we could post 10 stars!! We have been members since 1976. 50 years later the GSCU is still the best! They have helped us all along the way. Savings, checking, direct deposit, mortgage, heloc, car loans and now KASASA!! Every day and in every way they have always been there. Polite, patient, kind, knowledgeable, professional, caring and helpful. That describes our 50 year experience AND our most recent visit when we were assisted by Laura Clark. She is the BEST!!!”
9AM - 5PM
200 Westgate Center Dr, Hadley
Credit Unions
“I love the UMassFive College Federal Credit Union. I have the convenience of online banking and using ATMs when I need to, but I make sure to get to one of the branches whenever possible so that the staff can advise and help me keep up to date with good rates and new offerings. Thank you!”
“At first I never actually build any interest on this Binary/Forex trading of a thing but when I later gave it a try with the Help of this wonderful Expert Trader Rachael wacker, it was a successful trade for me. All i did was to invest $550 into my first trading and to my greatest surprise, I received huge amount of $5,420 as profit in 6 days of trading. Rachel wacker was the trader that made it possible and she is still doing it all for me.. You want to be happy and be free like me do well to reach out to her via Email:[email protected]”
8:30AM - 4:30PM
145 Industry Ave, Springfield
Credit Unions
“STCU is the best!! I have done business with them multiple times and they are always efficient and friendly! Diana is amazing! She is so personable and friendly. All around amazing place, especially if you are looking for a loan!”
“Today I received the fastest and most professional assistance from both Tamika and Jenny! They carefully listened to my area of concern and quickly identified a solution for me. I was out of there in less than 15 minutes! Lastly, their positive attitudes and customer focused mindset really made me feel taken care of. Even though it was the end of the day and 45 minutes before closing, I was treated like the first customer of the day; amazing! I left with my concern quickly resolved and a few laughs mixed in. Tamika and Jenny have set the bar for P.V.C.U. associates throughout the company!”
9AM - 1PM 2 - 4PM
1 Campus Center Way, Amherst
Credit Unions
“Had to get some documents notarized and obtain a Medallion Signature stamp, and it is so awesome that Umass5 offers these services for free without fuss or fanfare. It was easy to make an appointment and was duly informed of identification necessary to make transaction go smoothly. Angel was efficient, kind and made the process a breeze. Thank you!!!”
“Great service. I’m going to say 5 stars because of their loan process. In both experiences to date they were communicative, quick, and offered a great rate. There is one loan officer that I work with and he specifically does an excellent job. Another plus is they optionally have a text message communication method & as a younger and busy individual I like that. They also have a very personal feel that I appreciate. Will do further business with them in the future.”
“This is the best credit union in my area. Much better than Alden credit
The manager helped me set up. A finance card zero finance for a 24 months to help me restore my credit”
“I've been banking with the Ludlow, MA branch of Freedom Credit Union for three years now, and I have to say this is the best banking experience I've ever had in my whole life! Carla, Olivia, Jillian, and Ewa are the kindest and most competent bankers I've ever worked with. If you live in the service area of this Freedom Credit Union, and you haven't joined, you are missing out on the best banking experience of your life. I highly recommend the Ludlow, MA branch of Freedom Credit Union for all your banking needs. You won't be disappointed. Truly a professional establishment.”
“I've been a member for quite a few years here at Freedom and love this credit union. I've been to just about every one of these branches mentioned here and never had a problem. For any of you who did have an issue, I urge you to give them a chance to turn it around and you'll be happy you did. Freedom Credit Union, the best banking institution around !!!!! Let me do your commercials !!!”
“Jessie Drzewianowski has been an amazing help for me and my family with our accounts. We were having some issues and she took charge to make it right. She is an asset to MMFCU! Just wanted to make it known! Thank you Jessie!”
“Allen saw that there was something wrong when there was a purchase trying to be made with my ATM/credit card out of Canada. They amendiantly stopped the transaction and notified me of what happened. I am0 very grateful that Alden has eyes on my accounts and looking out for my finances. You don't often think of someone else trying to tap into your account and the heartache and headache you have to go threw if they are successfull. Thank you Alden for saving me.”
“Diany, Teller Brian , and Maribel were great to work with and I appreciate everyone's efforts . I especially appreciate Maribel's patience, professionalism, and expertise.”
“I've been with Freedom a couple of years and they're always pleasant to deal with. Not a huge fan of the phone customer service who were not helpful during a series of unfortunate transactions resulting in over $100 in fees. I did go to the Northampton branch in person instead where the manager overheard me speaking with a teller to try and sort it out. She immediately waived all of the fees for me and I left very happy as I was not expecting that positive of an outcome! The people in the branch are friendly, flexible and helpful. Will definitely be back.”
“We had such a fantastic experience working with PNCU for our first-time homebuyer mortgage. Maribel Torres was attentive, knowledgeable, and supportive throughout the entire process. We truly felt like we were in great hands!
When we first received our mortgage rate, we actually thought it was a typo and called in disbelief! Our real estate agent, lawyer, and everyone else involved told us it was the lowest rate in the valley.
More people need to know about PNCU, especially first-time buyers. We're so happy we found them.”
9AM - 4:30PM
145 Industry Ave, Springfield
Credit Unions
“I have been with ARRHA for about 10 years. Recently, I worked with Michael Kelley. The experience was great! He responded to my questions very thoughtfully and quickly through both phone and email. He is an asset to ARRHA.”
“Went on Saturday morning through the drive thru & made my deposit tgat got stuck in money machine! Just wanna thank the ladies for helping out & .making sure they retrieved my money in timely manner! BEST CUSTOMER SERVICE 👌”
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“PNCU is the BEST. Sandy Leclair
, Assistant Branch Manager is one of the finest professionals you will ever meet! She is kind, pleasant, knowledgeable and always willing to go the extra mile for her customers! She is amazing.
Everyone at the Granby location are some of the finest people and I have never had a bad experience in all the years I've been with this credit union. My thanks to all of you for being fantastic at what you do!”