Banks in Groton, MA

“FROM DONNA PARKER (on John Parker's email)WCU (Groton office) went through a period where we were unhappy with the service, especially with no one answering the phone!!! FYI/One time, I called the Littleton office asking why wasn't anyone answering calls in the Groton office? (Please note, at that time, I mentioned this fact to someone at the Groton office, when someone finally answered.) Maybe, this was due to the post-COVID chaos that companies were experiencing?Recently, on our last few visits there, it appears that they seem to be 'righting the ship!' And, it is great to see the lobby has been restored to a more modern bank-like atmosphere, now being more inviting and far less claustrophobic.Also, at this time, we want to give a SHOUT OUT to Bethany Schlaich! She is very knowledgeable and always makes good suggestions to us. She has assisted us many times before her leave, and we are very glad she is back!Thank you! :)The Parkers”

“5-Star Review: Citizens Bank – Groton Branch

I’ve been a long-time customer of Citizens Bank, and this was my first visit to the Groton branch. The staff and manager here were extremely polite, professional, and genuinely helpful.

Compared with my many years of banking at the Littleton branch, the Groton branch truly feels like coming home — warm, thoughtful, and efficient. They helped me right away with great professionalism and care.

From now on, I’d rather drive an extra 20 minutes just to come to the Groton branch. Highly recommended!”