Electronics in Hadley, MA

“This has nothing to do with my experience at the store. It has to do with the survey. You EMAILED me asking me to fill out the survey so why at the end of the survey do I need to give you my email address, which you already have & already used???”

“Outstanding Service & Atmosphere

I switched to Verizon after a month of no service with Mint Mobile, and the team at the Hadley store made the entire process smooth and stress-free. Despite my phone throwing one issue after another at them, they patiently worked through everything with kindness and determination.

Jordan was especially helpful, and the store manager led with genuine care—not just for me, but for everyone who walked in. I watched them go above and beyond, even offering water and checking in with an elderly customer multiple times. It was truly heartwarming.

The vibe in the store is fun, friendly, and well-run. Every staff member I spoke to was knowledgeable, kind, and upbeat. After a disappointing experience at the Northampton location, I wasn't sure I'd stick with Verizon—but this store completely changed my mind.

Even though I live closer to another Verizon, I’ll always come back to Hadley. They’ve earned my loyalty with their outstanding service and genuinely great people.”

“Best Customer service I have ever had!

I cannot give enough stars to the T-Mobile store in Hadley MA. My former phone company had a bit of a meltdown with a system upgrade, and I was without cell service for many days.
I came to the T-Mobile store and they scooped me right up and supported me with every step with the process of transferring my phone over to their service. Every single person I interacted with was so kind, patient, and knowledgable and treated me like a human, not like a transaction. They truly went out of their way to help me, and it was some of the best customer service I have ever received! I am leaving with a new I-Phone 16, and all kinds of bells and whistles, (and am paying a little less than I was with my former company).

I highly recommend T-Mobile, and this store in particular. Special shoutout to Chaz, who has been our warm, friendly guiding light through this process, and also Desire, Christian and Vinnie for the help and encouragement you offered as well.”

“Didn't catch his name, but whoever was working on the 21st of May at around 5pm was great. Super nice guy, very helpful. Edit: Checked my receipt. His name is Patrick. Thanks, Patrick!”