IM Wireless is a Verizon authorized retailer providing cellphone retail and customer service in Massachusetts, New Hampshire, and Maine. The store offers excellence and far above service compared to other Verizon stores. Staff demonstrate lots of patience, are extremely pleasant, very patient, professional, and extremely competent. They go above and beyond to help, working to resolve issues, get customers exactly what they need, and even save money. This results in the best Verizon store experience, leading customers to stay with Verizon and highly recommend the location to family and friends.