IM Wireless is a Verizon authorized retailer providing cellphone retail and customer service in Massachusetts, New Hampshire, and Maine. The store offers excellence and far above service compared to other Verizon stores. Staff demonstrate lots of patience, are extremely pleasant, very patient, professional, and extremely competent. They go above and beyond to help, working to resolve issues, get customers exactly what they need, and even save money. This results in the best Verizon store experience, leading customers to stay with Verizon and highly recommend the location to family and friends.
Been here many times Justin is always helpful patient kind and explains everything thoroughly and doesn’t put pressure to buy. Highly recommend this store and I always feel welcome.
March 2026
Justin was very kind and patient with my wife and me!! Great customer service rep. for the company!!!
March 2026
Lowered my bill fixed my phone cover. Pleasant friendly and very helpful!
