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“Wendy is the absolute best! She stayed late and gave excellent customer service! She really cares about her customers and went above and beyond! A+++ 5 stars! I recommend anyone to come here”
“I had an outstanding experience at the AT&T store on Plaistow Rd, thanks to Cesar. I walked in at 6:45 PM on a Saturday—just 15 minutes before closing—feeling bad because my phone was completely inoperable after I dropped it.
From the moment I walked in, Cesar couldn’t have been more welcoming. He repeatedly reassured me that this is exactly what he’s there for and not to worry about the timing. He helped me every step of the way—getting a new phone, setting it up, restoring everything from my Apple iCloud, and making sure it was fully up and running before I left.
What really stood out is that he stayed nearly 50 minutes after closing to make sure everything was done right. That level of dedication is rare. Cesar was professional, patient, friendly, and an absolute gentleman throughout the entire process.
Truly one of the best customer service experiences I’ve had anywhere. AT&T is lucky to have him.”
“My experience at Cellular Sales was exceptional, largely due to the assistance provided by Brandy D.
From the initial interaction, it was evident that she prioritized understanding my needs rather than simply promoting products. She posed thoughtful questions, clearly explained each available option, and ensured comprehension prior to proceeding.
Unlike many retail encounters that tend to feel hurried, this experience was markedly different. Brandy exhibited patience, professionalism, and a high level of expertise. She facilitated a smooth and stress-free process, leaving me with confidence that I had selected the most appropriate solution.
If you value exemplary service and genuine care, working with Brandy will provide a highly positive experience.”
“They fixed my iPhone 13 screen and were very quick it only cost 150 which was reasonable for the quality I’m very satisfied also the employee was very helpful and nice definitely recommend going there”
“Rangel is the best! Super helpful, personable and easy to work with. Was able to get me set up on my new phone no problem after my old one stopped working on me. Give him a promotion and a raise!”
“Great repair and sales service. They fix my phone every time I ruin my screen in 15 minutes for a great price. Just got my GF AirPods for an amazing price!!! Great folks I bring all my business there.”
“They help you out as much as they can aside dealing with negative customers who probably going through a lot at home they still remain calm and help out as much as they can . 10/10 recommended.”
“I love the Methuen T-Mobile.
Camilla is the manger there and she is amazing and is excellent with customer service and very knowledgeable. She has not only helped me. I have sent customers to her to purchase phones and they are very pleased. She is an asset to T-Mobile and I would do whatever I could do to keep her.
Her staff is happy because she is great to be under and is fair and helpful.
I will always recommend T-Mobile and especially the Methuen store.
Thank you.”
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“Stephen is, apparently, holding down AT&T customer service for the entire North Shore of Massachusetts. AT&T doesn’t deserve him and I’m certain that they are not paying him enough.”