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“I went into the store to change my AT&T plan. Jim took care of the request ASAP. I was pleased with the seamless transition. Thank you! Evident they are following Covid procedures and I thank you for that.”
10AM - 6:30PM
227 N Broadway, Salem
Mobile Phone Accessories
“Thrilled with my screen repair! It was very quick and affordable, and they even gave me Tempered glass. My phone has never looked this clean before! Thank you AJ and congrats Chad on your new franchise.”
“I've gone to a couple at&t stores and I will say Tatiana Tiburcio is extremely Knowledgeable ,helpful, and very professional. It is a pleasure to work with her.”
“REPEAT CUSTOMER! Always take care of my iPhone needs. They even assisted me after hours because I really needed to fix my work phone. Thank you so much for your excellent customer service! Come here. They know what they're doing!”
“Added two new lines and 4 new phones. Very happy with how quickly we were helped! Our sales woman was friendly and super efficient setting up our new family plan with protection for all of our new phones!”
“Wendy is the absolute best! She stayed late and gave excellent customer service! She really cares about her customers and went above and beyond! A+++ 5 stars! I recommend anyone to come here”
“They replaced my daughter’s iPhone 13 screen. Best price I had gotten. Staff was super nice. They have a lot of good stuff too. I will definitely go back there and recommend them to others.”
“Needed my PS5 repaired. It was repaired and returned to me in two weeks. Much faster than sending away to Sony if it's out of warranty. Great customer service.”
“I love coming to this location of cricket. Sydney is always incredibly helpful, patient, efficient and kind. She has helped us multiple times and even was able to save us a good amount of money on our monthly bill. I highly suggest this location, employee, and phone service, even my service has been much better here in NH since switching over!”
1 - 7PM 9:30AM - 12:30PM
141 Winter St, Haverhill
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10:30AM - 9PM
117 Jackson St, Lawrence
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“I was in trouble, with two iphone 13 promaxes and unable to make a simple call. One practically new, but security locked beyond civilian remedy and the other being ,my cell - badly damaged/no screen response, I visited two separate apple stores in different states that day the 2nd on the 1st floor of Rockingham Mall in Salem before wandering upstairs, totally defeated, into Cellaxs. The Man working greeted me promptly and politely, but weary of all cell affiliated businesses I wasn't sold yet. I had however made 8 calls before setting out that morning to local cell repair shops like Cellaxs in my hometown of Portsmouth, NH none had a 13promax screen handy so I was 24-48 hrs out the gate waiting for order/delivery. Not only the wait not being anm issue but the Cellaxs' Tech quoted me $100 cheaper than the lowest price of the 8 stores I had called that morning and explained why this phone specifically is through the roof $$ to replace the screen. I then made the best choice I had in weeks... I handed him my broken phone and bit the bullet on $ knowing it was def the best I was going to see and within a 1/2 hr of mall closing . He fixed the screen and unlocked the other phone in 15 min. The locked phone that the Apple stores had failed me earlier that dayOne: They couldn't unlock it, having over an hrs time.Two: Just couldn't even try that day "too busy."He then sold me a much needed case I had been browsing (for a nice discount due to the screen cost being so high) and set a new screen cover I had brought in my pocket, sat on and cracked but somehow he made it work and its still protecting my phone today, weeks later.I will take the trip to Salem Mall if I need any device help in the future!Thank You Very Much,John”
“My fiancé and I came in to upgrade to the new iPhone 15 this past weekend. We've been loyal with Verizon since we opened a plan together almost 6 years ago. We had the iPhone 12 Pro Max and were initially going to keep the same model, but after comparing the Pro Max to the new Plus, it was a no-brainer to go with the Plus. It is the same size and cheaper, and we didn't care for the 5x zoom camera, so it made the decision easier.Alberto serviced us and he was amazing. We called ahead and spoke with him and then he took care of us while we were there. We went into the back and found the only 2 Plus models they had left; and even found me a blue Titanium Pro Max and I almost changed my mind! I told him to hang onto it and make someone else's day. I was having issues with my iCloud Backup, and Alberto assured there were going to be no issues - and he was right! He transferred everything over to our new phones swiftly and easily, and made the entire experience simple. He alerted us that we had an insanely good trade-in value, so we convinced ourselves to splurge a little with new cases. He also told us to give Verizon billing a call to see if they could waive the new phone fees since we've been loyal customers for so long - another great tip! They removed the fees within one live chat session.If you're looking to get into Verizon for new phones, you HAVE to go to the location in Methuen in the Loop complex and see Alberto. You won't be disappointed!”
“REALLY?? Joe Provencher From T-MOBILE STORE IN THE ROCKINGHAM MALL TEAM OF EXPERT'S ? Is JUST That ? ??PERCENT AMAZINGLY qualified team of experts but Joe the manager I've known him for years he runs that whole T-Mobile store in the Rockingham Mall and he knows his customers as well as he knows about his cell phone he's the best thing that hit T-Mobile he's gone above and beyond to help me my family for years I go from Lowell all the way to Rockingham just bought the service at that store when I got T-Mobile in Lowell on Chelmsford Street a half a mile from my home but I won't they're all young kids that don't know what they're doing? Joe goes out of his way like he just did November 30th when I got my granddaughter a new iPhone tablet her iPad then she changed her mind after 3 hours of him helping us set it up purchasing it putting all the apps on it cuz she's only 11, she wanted the Samsung tablet so right on the spot as they getting ready to close at 8:30 at night he stayed so 11:00 with us to exchange the iPad for a Samsung tablet because he is truly about his customers Joe from T-Mobile at the Rockingham Mall that's the way to go you go Joe you go you flow Joe you flow Joe! Kelly G. ??”
“Today I came in to only receive the new SIM card. Mike welcomed me and took the time to speak with me about upgrading to iPhone 12pro max. I am very happy with his knowledge and professionalism.”
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“I give 5 stars after having an opportunity to have one of the best sales reps I have ever met, her name is Sydney, navigate and fix my suspended acct. I had some technical issues regarding a new business acct and she worked extremely hard and stayed late getting my lines back active. She was direct, very knowledgeable as well as an incredible listener. She never interrupted me after my 5 hour horrible experience at the Salem Mall store. If I could give more stars I would and she is the exact person I would want representing my brand. Thank you Sydney, they should give you that store!”