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“Deandre Warren at the Verizon store in Abington was very helpful knowledgeable and professional he set up my new phone and gave me good advice and installed a phone protector on the front. I would go back there if I ever needed help with my phone. Give him a raise immediately.”
“Keith Mantell at the Verizon store in Weymouth, MA was so patient and helpful today in getting my phone service back up and running. He took the time to walk through everything and made sure the issue was fully resolved. I really appreciate the great customer service!”
“Dory gave excellent customer service. She was super helpful and was patient and answered all of our questions and successfully did what we needed. 10/10 customer service”
“Came in to upgrade two lines. Excellent service from Dimitrius. We also really appreciate his patience because my wife’s data transfer took much longer than expected. Thank you!”
“The service rep. we worked with (Tyler) was outstanding! He was personable, professional, and extremely knowledgeable about the products. We were also able to set up an appointment with him in advance which saved time. Would highly recommend this store and the team working there.”
“I had such a frustrating experience trying to return a hotspot I originally purchased from a third-party Verizon retailer (539 Granite St) — not realizing at the time it wasn’t a corporate Verizon store. Even though I was within the 30-day return window, they refused to accept the return simply because I no longer had the original box.
After going back and forth for days between that store and Verizon customer service, I was completely overwhelmed and getting nowhere.
Then I went to the Verizon store at South Shore Plaza — and that’s where everything changed.
Steven stepped in and completely turned the situation around. He was incredibly kind, patient, and genuinely cared about helping me. He got on the phone with Verizon customer service with me, advocated on my behalf, and made it his mission to find a solution.
Not only did he help resolve the issue, but he also went above and beyond — printing my return label and even providing a box so I could ship the item back right away.
I honestly can’t say enough about how much time, effort, and compassion he put into helping me. After such a stressful experience, he made me feel heard and taken care of.
Steven deserves serious recognition — employee of the year, without a doubt!”
“Store was a little messy but employees were very friendly and attentive. Malcolm had my order of a cable box and internet router all ready to go and I was out of there in less than 10 minutes.”
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“I came in today to trade my old phone in for my new one. We met with Ron and he made the whole process feel seamless. He was significantly better than any other worker I’ve dealt with in the past. It was super quick and he had us in and out. He also actually listens to you which is a rarity nowadays lol”