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“I came in during a very difficult time after my friend’s mother passed away, and the representative Mr. Fan Fan who helped us was truly incredible. He handled everything with kindness, patience, and genuine compassion while helping us cancel services. It meant more than I can say. He is an absolute credit to your team — truly one of the best people I’ve ever dealt with.”
“I came in today to trade my old phone in for my new one. We met with Ron and he made the whole process feel seamless. He was significantly better than any other worker I’ve dealt with in the past. It was super quick and he had us in and out. He also actually listens to you which is a rarity nowadays lol”
“Deandre Warren at the Verizon store in Abington was very helpful knowledgeable and professional he set up my new phone and gave me good advice and installed a phone protector on the front. I would go back there if I ever needed help with my phone. Give him a raise immediately.”
“Popped into this location recently and had a great experience! The service was super quick and efficient, with barely any wait time. A big shoutout to Rocky for providing fantastic customer service—he was extremely helpful, knowledgeable, and made the whole process completely hassle-free. Highly recommend seeing him if you need help with your account or upgraded devices!”
“Dory gave excellent customer service. She was super helpful and was patient and answered all of our questions and successfully did what we needed. 10/10 customer service”
“My company used Partners Technology to move our Existing Mitel System to a new office location. Partners ordered our new service to the new location, saving the company money and ensuring redundancy. All staff from Sales to service and technical support and training were amazing and knowledgeable to work with.
I then moved to another company that was planning a move as well and we worked with Partners again. They ordered and set up our telephone and data network. Again, Partners Technology were great to work with. When you find the best….why look any where else!
When you call support at partners you always get a live person. This feature can’t be found in many companies in this day and age. I would give them 10 stars if I could. I Highly recommend Partners Technology!!!”
“The service rep. we worked with (Tyler) was outstanding! He was personable, professional, and extremely knowledgeable about the products. We were also able to set up an appointment with him in advance which saved time. Would highly recommend this store and the team working there.”
“We spent nearly 1 month with Verizon customer service on the phone trying to resolve a problem accessing our account. They were unable to resolve it and recommended visiting a Verizon corporate store for in-person help.
I scheduled an appointment and was prepared for battle. The first person was not having much luck, but I think she may have been new. Just as things were looking dire, Chris the manager stepped in and saved the day!! We were were extatic to have our problem solved. I would rate Chris with 5 stars.”
“Super friendly staff who went above and beyond to help me set up my new phone! The store is clean and well-organized, making it easy to find what I needed. Really happy with my experience here!”
“Moe was 10 stars. He helped us save a ton of $$ switching to Xfinity and helping us decide which services would work best for us He was friendly, considerate and patient and has helped us navigate the system on several occasions. If you need a cable(streaming/internet/mobile phone)guy, go see Moe!”
“I had an amazing experience with Verizon, from getting my account set up to having Fios installed. A huge shoutout to James at the store for going above and beyond to make sure everything was taken care of and that I had everything I needed. He made the entire process easy and stress-free. I highly recommend working with James if you're looking for excellent customer service!”
“Love this place! Great service helps with any questions! Very patient with you. I was here for 1 hrs getting help with more then 1 issues , left happy and completed from all issues!!”
“I had such a frustrating experience trying to return a hotspot I originally purchased from a third-party Verizon retailer (539 Granite St) — not realizing at the time it wasn’t a corporate Verizon store. Even though I was within the 30-day return window, they refused to accept the return simply because I no longer had the original box.
After going back and forth for days between that store and Verizon customer service, I was completely overwhelmed and getting nowhere.
Then I went to the Verizon store at South Shore Plaza — and that’s where everything changed.
Steven stepped in and completely turned the situation around. He was incredibly kind, patient, and genuinely cared about helping me. He got on the phone with Verizon customer service with me, advocated on my behalf, and made it his mission to find a solution.
Not only did he help resolve the issue, but he also went above and beyond — printing my return label and even providing a box so I could ship the item back right away.
I honestly can’t say enough about how much time, effort, and compassion he put into helping me. After such a stressful experience, he made me feel heard and taken care of.
Steven deserves serious recognition — employee of the year, without a doubt!”
“Joanna was awesome and walked us through the entire upgrade process. She even helped my dad troubleshoot the data transfer process when he forgot his Apple ID. Couldn't have asked for better customer service!”
“I rarely leave reviews, especially for service providers, since situations can vary case by case. Today, however, was an exceptional experience thanks to Kevin (and his manager) at the store. As an internet customer, I decided to switch my mobile service to Xfinity for both myself and my daughter. The process turned out to be unexpectedly complicated solely due to my previous provider’s policies.
Throughout the entire time, Kevin remained attentive, promptly consulted his manager when needed, kept me informed at every step, and even called the other provider three times to help resolve the issue. Although it took a long time, it would have been impossible without Kevin’s professional guidance.
Kevin’s professionalism—and his manager’s timely support—truly deserves recognition. This will be my go-to location from now on for all my internet and mobile service needs. Kevin changed my skepticism about customer service in this service provider industry.”
“I had the best sale rep at the Belmont store. He went well beyond to help me resolve an issue I was having with my phone. He worked with Customer Service to resolve my issue. I did not feel rushed and he explained everything to me. You need more Sales Representatives like him. Very knowledgeable. 5 star service all around.”
“Super friendly and helpful staff, even when I was going in to cancel my service! They made sure all my questions were answered and made me leave with a very positive impression of the place!”
“i struggle a lot with anxiety, and getting a new phone plan made me feel really nervous! i was anxious especially because i didn’t know what to do or much about them, but i believe her name was cidney?!? sydney ?? oh my gosh i feel bad :( i didn’t get a good look at her name tag, but she was LOVELY!!!!!!!!!!!!! so patient and understanding with me, and her jokes made me feel at ease! i didn’t feel nervous asking her questions and it was honestly just a really nice experience overall!!!!!!!!!!!!! she is the best :)”
“The staff were amazing—so friendly and easy to talk to, especially Sheed! They were patient, understanding, and had us laughing the whole time. Definitely a 10/10 experience.”
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“Stopped in with a broken SIM card and Nick was able to assist me and give me all the information needed and fix my issue! Best service I’ve had at Verizon! Was in and out very quickly.”