Victra is a Verizon Authorized Retailer located in Holden, MA, dedicated to providing an excellent customer experience. The store offers a wide range of wireless devices, including phones, tablets, and accessories. Customers have praised the knowledgeable and friendly staff, highlighting individuals like Scott, Tom, Belsi, Matt, and Luke for their exceptional service. Many reviews mention how the team goes above and beyond, assisting with tasks such as eSim configuration and explaining new devices. The atmosphere is described as welcoming, making the process of dealing with technical issues or upgrading devices enjoyable. Overall, Victra stands out for its commitment to connecting technology to life and ensuring customer satisfaction.
The attendants were great, but the faulty equipment the staff had to use caused issues. Otherwise it would have been 5 days.
October 2025
Tom and his team, particularly Belsi, worked pretty hard for an hour and a half to get my phone's eSim configured. This info and config was something that was supposed to be sent to me when VZW shipped the phone but wasn't. I spent a couple wasted hours the this team got it done.
October 2025
Great shopping experience… Scott was the best salesman 👍🏻👍🏻
