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“This is a good credit union. Every staff member I’ve interacted with has been very kind. They seem to remember you making you feel seen! Most recently I dealt with Kathryn for my banking needs. She was very helpful and got the job done quick as I was in a rush to make myself available for a call—very grateful!
D’ahnee Lorenzo
REALTOR | dahnee.com”
“This review is specifically for loan officer Maria Caraballo-Pagan. Not GSCU as a whole. Maria was really great to work with. She communicated well and always got an answer to any question I had. (And there were many). If she didn’t know it or wasn’t confident, she confirmed with her supervisor. Her confidence and concern with providing accurate information at all times, sets her apart. “Better to ask now, than pay for it later” attitude which I appreciate so much. She was quick, accurate and got the job done and we really appreciate that. Thank you Maria! You have long term customers in us. :)”
“Rating: ★★★★★★★★★★ (10/10)
I absolutely love Pioneer Valley Credit Union! From the moment I became a member, I’ve experienced nothing but exceptional service and support. The staff at my favorite branch on Wilbraham Rd are incredibly friendly and knowledgeable, always ready to assist with any questions I have. I appreciate that they are always receptive to my suggestions, showing a genuine commitment to improving their services.
The online banking features are user-friendly, making it easy to manage my accounts from anywhere. I also value their commitment to the community and the range of products that suit my financial needs. Whether it’s opening a business account or applying for a loan, Pioneer Valley Credit Union has always been there for me. I highly recommend them to anyone looking for a reliable and caring bank!”
8:30AM - 4:30PM
145 Industry Ave, Springfield
Credit Unions
“STCU is the best!! I have done business with them multiple times and they are always efficient and friendly! Diana is amazing! She is so personable and friendly. All around amazing place, especially if you are looking for a loan!”
“At first I never actually build any interest on this Binary/Forex trading of a thing but when I later gave it a try with the Help of this wonderful Expert Trader Rachael wacker, it was a successful trade for me. All i did was to invest $550 into my first trading and to my greatest surprise, I received huge amount of $5,420 as profit in 6 days of trading. Rachel wacker was the trader that made it possible and she is still doing it all for me.. You want to be happy and be free like me do well to reach out to her via Email:[email protected]”
“Selena Gonzalez Ramos was extremely helpful, and an all-around pleasure to work with. Professionalism is always on point at this Mercy branch and I greatly appreciate the streamlining of this process. Thank you!”
“Today I received the fastest and most professional assistance from both Tamika and Jenny! They carefully listened to my area of concern and quickly identified a solution for me. I was out of there in less than 15 minutes! Lastly, their positive attitudes and customer focused mindset really made me feel taken care of. Even though it was the end of the day and 45 minutes before closing, I was treated like the first customer of the day; amazing! I left with my concern quickly resolved and a few laughs mixed in. Tamika and Jenny have set the bar for P.V.C.U. associates throughout the company!”
“I was in need of urgent assistance while on vacation and nowhere need a branch. I needed to send a wire transfer and the manager Lisa, went above and beyond to help me with that! I am unbelievably grateful to her and the rest of the PNCU team that helped me out of a very tight spot. Thank you!! ❤️”
“Diane is a life saver. She is patient and always goes above and beyond to help and explain everything. She is an actual life saver and my appreciation for what she has done for me can not be conveyed in words”
“Allen saw that there was something wrong when there was a purchase trying to be made with my ATM/credit card out of Canada. They amendiantly stopped the transaction and notified me of what happened. I am0 very grateful that Alden has eyes on my accounts and looking out for my finances. You don't often think of someone else trying to tap into your account and the heartache and headache you have to go threw if they are successfull. Thank you Alden for saving me.”
“Great community bank. Whenever you enter, you see the same person. Workers and managers are not changing every 2 months. I love that about it. I've been here now for 8 years.”
“I've been a member for years and there just aren't enough stars to give them. They are the absolute best ! You feel like family how they go out of their way for you. I've called a number of times looking for clarity about something that I didn't understand. They had such patience with me even when it was clearly my issue. Very understanding. I'm totally at home here. I hope they never go out business or I'll go into deep mourning. One day I'm gonna do their commercials. :-)”
“I've been a member for quite a few years here at Freedom and love this credit union. I've been to just about every one of these branches mentioned here and never had a problem. For any of you who did have an issue, I urge you to give them a chance to turn it around and you'll be happy you did. Freedom Credit Union, the best banking institution around !!!!! Let me do your commercials !!!”
“They have been magnificent in the past. It was possible for me to be overseas, for example, and call them through Skype, and have them pay down a Visa bill from a recent payroll deposit. But they don't do that any more, and the e-banking is nowhere near as effective, and probably not as secure. If I miss a Visa bill, they sock me with a huge fee- and I can't just pay it off over the phone. So I have to drive there for any significant business. I don't go to banks at all, their service went South years ago- I guess they are picking up this habit, in the executive suite. Staff are generally cordial and efficient, though, unlike in banks.”
“Jessie Drzewianowski has been an amazing help for me and my family with our accounts. We were having some issues and she took charge to make it right. She is an asset to MMFCU! Just wanted to make it known! Thank you Jessie!”
“This credit union is highly recommended. Amazing staff, low rates, great offers, strong sense of community and support. Customer service is above and beyond. They are straightforward, very friendly, and that's definitely the go-to credit union to help when looking for options for your fiscal needs. Their processes are prompt, no surprise fees, everything is very straightforward and streamlined. I'm a happy member and a happy customer.”
“Advertising and promoting, this great investment opportunity is the only way I can say thank to you Mrs Rachael Raschke, you are such and amazing person, and a Guru expert trader. Thanks for helping achieve all my dreams through you wonderful experience you put in my trading account and help me discover a new way to be financially Stable. This idea and opportunity of investing with you has been the best decision in my life and that of my family, At first you turned my $1,000 to $10,500 in one week and I earned even more each week, I promise to announce this opportunity to the world. You are blessed Mrs Rachael Raschke”
“I have been with them for a long time and love this banking institution. I had a few glitches at first but they were due to my misunderstanding of how they operate, not their fault. After that , its been nothing but banking bliss :Great loan interest rates, people going out of their way to help me in frustrating situations, always a smile and updates on things that I should know about that will help me. I love this place and anyone who has a bad word to say : I dont doubt that your experience happened. But what I will say is that if in fact it was Freedom's fault.......let us all know your secret on how youve lived your life totally mistake free. It might be the answer to global peace and the Utopian society that we've all dreamed of living in. To anyone else who thought it necessary to dog Freedom, Id like to encourage you to get out of your own way and give them another chance. My hope is that you'll get to that place that Im already at, the place of total satisfaction and feeling that you re in the best of hands when it comes to banking. Freedom Credit Union...only place to bank. Believe it !!”
“I visited The Polish National Credit Union Boston road in Springfield,Ma Carmen was very Courteous and Helpful I feel the whole staff was with a smile and great as well Thankyou for all you did for me carmen.”
“I've been with Freedom a couple of years and they're always pleasant to deal with. Not a huge fan of the phone customer service who were not helpful during a series of unfortunate transactions resulting in over $100 in fees. I did go to the Northampton branch in person instead where the manager overheard me speaking with a teller to try and sort it out. She immediately waived all of the fees for me and I left very happy as I was not expecting that positive of an outcome! The people in the branch are friendly, flexible and helpful. Will definitely be back.”
“Been a member for 20 years. Love the friendly people of the Agawam Branch. I moved an hour away to CT and still continue to do my banking with Freedom Credit Union and always visit the Agawam branch when necessary.”
“So happy we switched over to PNCU Martha and Betzy are so enjoyable to work with and the entire Front Street line is great. Great rates and they really exceed exceed expectations for customer service and knowledge of the products I was looking for.”
9AM - 4:30PM
145 Industry Ave, Springfield
Credit Unions
“I've been a customer for over twenty-five years and have seen so many personnel changes. I commemorate the bank tellers for their dedication and commitment, and must of all for their human touch brought to the workplace place in the age of AI.”
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“I was facing significant financial difficulties and sought assistance. Upon visiting Holyoke Credit Union, I consulted with Brian Risler and Anabela Blake, who thoroughly reviewed my options. As a result, my financial situation has substantially improved. It's essential to recognize the value of supporting local credit unions, as they can provide pivotal aid. In my case, they were instrumental in my recovery. I extend sincere gratitude and appreciation for their exceptional service.”