Express has mixed reviews. Some customers find the staff confusing, and the customer service is described as horrible and snotty, making shopping in person unpleasant and leading some to prefer online shopping. The store's clothing variety is considered limited, and the fit is not ideal for women with curves. However, others praise the Holyoke location for its friendly and professional staff who go above and beyond, making shoppers feel special. Overall, while the store is clean and well-maintained, experiences with customer service and clothing options vary, with some recommending to skip the store altogether.
Horrible snotty customer service . This is why Shopping online is the way to go . We try to keep people with a job shopping in store but it’s not worth it.
June 2023
Meh, the staff seems confused and the clothes aren’t a great variety and the fit is not the best for women with curves… I recommend skipping this store all together
June 2023
Meh, the staff seems confused and the clothes aren’t a great variety and the fit is not the best for women with curves… I recommend skipping this store all together
