Xfinity Store by Comcast Branded Partner
Internet Service ProvidersHours:
793 Iyannough Rd, Hyannis MA 02601 Hours
About Xfinity Store by Comcast Branded Partner
The Xfinity Store by Comcast Branded Partner is a local retail location that has received mixed reviews from customers. While some customers have praised the exceptional service provided by staff members like Ash, Melinda, and Justin, others have expressed frustration with the store's apparent understaffing and long wait times. Customers have noted that the store is often busy, with one reviewer mentioning that there are only two Xfinity store locations on Cape Cod, in Hyannis and Plymouth. Despite the high volume of customers, staff members like Melinda have been commended for their efficiency, accuracy, and friendly demeanor in handling customer requests, such as transferring phone services from other carriers. However, some customers have reported that the store lacks adequate staffing, leading to long wait times and a lack of greeting or assistance upon entering the premises. The high prices and bundling practices of Comcast, the parent company, have also been criticized by some customers. Overall, the Xfinity Store by Comcast Branded Partner seems to offer a mixed experience, with exceptional service from certain staff members balanced by the challenges of understaffing and the broader issues associated with the Comcast brand.
Most Recent Reviews
December 2025
Came to return equipment, Adam the store manager was very fast, friendly, helpful and patient with me. Very satisfied.
September 2025
Had a great experience with Ash at this location today. He was calm, efficient, nice and had the best customer service I’ve had at xfinity. Thank you Ash!
August 2025
They canceled my modem. I've been without internet for 4 days and no one has solved my problem. And they take a long time to respond to messages.
More Comments(93)
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