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“I came in with some questions most adults should know. I walked in anxious as always, but then was happily greeted by Alisha who put me right at ease with the bubbly professional vibe. She allowed me to ask questions, get answers and also gave me some helpful tips!! Alisha made it so I didn’t cry in the car after that interaction. You ever get so stressed you just shed 5 tears in the car and then scream sing some Adele for a verse or two? That’s happened to me at the Dedham location 8 years ago. Anyways, thank you for having Alisha there when I needed help from my local US Post Office hero.
Stocked well. Clean. No line at the time I went. Single level. Parking lot in back.”
7:30AM - 5:30PM
405 Concord Avenue, Belmont
Post Offices
“I had an efficient drop-off experience and was able to pick up some cute new stamps as well. I got there a bit after 7:30am when they opened and there was only one other person in front of me. It went smoothly and was overall pleasant.”
“Ok so why does this USPS have 3.8? I contribute with my 5 stars because It has the most wholesome workers. Heidi is the best and I am happy every time I need to go to this office because she is so helpful, kind and positive. I always leave with a smile.”
“It feels a little strange to be reviewing the post office, but the East Boston branch has some of the friendliest and most helpful employees I've ever encountered at a post office. They know many of their customers and always offer my dog a biscuit.”
“Staff is very helpful and patient towards me every time I go even when I am doing something a little stupid that clearly suggests inexperience with the service and poor planning on my part”
“I had a missing package that I needed help locating, and Joe took the time to walk me through what might’ve happened with it and offer a solution. I really appreciate his customer service.”
“I needed to send some books media rate, but I haven’t sent packages through USPS in a while and was unfamiliar and unsure about the process. The woman behind the counter was incredibly patient and helped me out in correctly addressing my package and finding a way to print my pre-paid label (FYI, no printer here but if you have a QR code from Click-N-Ship they can scan it and print the label themselves). They were also managing the line efficiently on a Friday afternoon close to closing and kept everything moving. All the packages I sent arrived in one piece. This is hands down the best experience I have ever had at any USPS location.
Editing to add: I came again to mail another package, and the same fantastic person helped me find the most affordable shipping option and was patient while I figured out my shipping address. I had tried to mail this same thing at FedEx the day before but couldn’t because I didn’t have my ID on me— so glad, because this was $5 cheaper for a faster and more convenient experience. I love this post office.”
“Had to come in right before closing to drop off 4 large packages. Dawn and Patrick were so incredibly kind, patient, and helpful anyways! We truly appreciate their help and kindness. Would recommend!”
8:30AM - 4:30PM
2122 Commonwealth Avenue, Auburndale
Post Offices
“The postal worker was very kind and helpful... No one was in line and I was taken right away. Needed something next day aired. And she put all the information into the postal computer. I give them
5 STARS. SOOO EASY!”
“Not sure why people give this anything lower than 4 stars - if you need a USPS, this one does the job just fine. I'm giving 4 stars only because the employees here often seem miserable and unprofessional. When it's busy they become even more miserable and unprofessional, but I guess that's just part of working for a massive place like USPS...”
8:30AM - 4:30PM
307 Washington Street, Westwood
Post Offices
“Kind of strange to be writing a review for the post office, but after reading the bad reviews for the Dedham post office, I went ahead and made my way to the Westwood post office.
I thought the woman behind the counter was extremely patient as I tried to figure out the best way to send my three different tax-related documents -– some that needed certified with return receipt, others that did not. Apparently the type of envelope that you buy can determine the way it’s mailed, and some envelopes end up costing more than others because of that.
In the end, I was able to get everything mailed, get the return receipts I needed, and she never made me feel rushed or stupid. It was also five minutes before closing time, so I give her a lot of kudos for that too.”
“My family and I went in to get passports because the office in West Roxbury has to cancel our appointment last minute. There was only one woman at the desk and she was the most helpful and kind human being. She took care of everyone’s needs that walked into that office. I wish I could remember her name, I believe it started with an R. Great customer service. It was my first time there and I would go there over the West Roxbury service any day!”
“I have been twice as I am new to the area, and Amy has been a literal angel both times. She’s polite, happy to help, kind; she made my experience an absolute delight both times.”
“The staff at this USPS location went above and beyond to help me. They were patient, professional, and took the time to clearly explain everything I needed to deal with an unusual situation. Excellent customer service!”
“Went in today to apply for a US passport card and the USPS customer service person, kayleah, was extraordinarily helpful and made the overall experience a truly pleasant experience.
There is no waiting in line and they were ready to help me exactly when my appointment was scheduled.”
“If you’re ever in need of a trustworthy and dependable courier, I highly recommend Royal. He brings an exceptional level of professionalism to every delivery task and treats each package with the utmost care and respect. From the moment you first communicate with him, you’ll notice how courteous, organized, and customer-focused he is. Royal is not only punctual, but he also goes out of his way to accommodate your schedule, no matter how last-minute or specific your needs may be.
What sets Royal apart is his attention to detail and dedication to making sure every delivery is smooth and stress-free. He takes the time to confirm all details before pickup, ensures that fragile or valuable items are handled with care, and always follows through with timely updates and confirmations. His positive attitude, clear communication, and consistent reliability make him a pleasure to work with.
Whether you’re sending something locally or across a longer distance, Royal is someone you can count on to get the job done right. I’ve used his services multiple times, and each experience has been seamless. It’s rare to find someone so committed to excellence—Royal truly goes above and beyond in every aspect of his work.”
“I love this post office. Staff is warm and very helpful. I accidentally left an item behind after a visit, and they held on to it for me, remembering who I was when I came back.”
“Just left the Brookline location… Drove here in hopes of a better experience to mail a simple package.10/10 .. Bald Clerk— pleasant, efficient, courteous. Worth the drive!!Thank you Sir for your service!!”
“I have to mail things often for work, and I always opt to do it here. I love the postal workers at this location. They're always friendly and helpful.
Even though it's in the middle of a busy area, you can park on nearby side streets for free and quickly walk over.”
“Kelly and Wendy provided exceptional service and accomodated my large order. I especially enjoyed meeting the post office puppies. If you're looking for a post office, this is the place to be!”
“I recently visited the United States Postal Service and had a great experience overall.
One of the tellers really stood out. He was incredibly thoughtful with his suggestions and took the time to walk me through every option step by step. Even though I ultimately decided not to ship through USPS because the available options were a bit out of my budget, I truly appreciated how clearly everything was explained. I left fully understanding what I would have been paying for, which says a lot about the level of service.”
“One of the best USPS offices around. Hard workers with many years of knowledge and exceptional service. Yoy have questions you'll get answers and when you need help you will receive it”
“I went here early on a Thursday morning and there was no wait. I did not have a box for my item and the USPS employee was so nice in helping me find a box and pack my item. I was pleasantly surprised by how well my experience was!”
“Friendliest service in the metro Boston area! As a warehouse manager I have been to a number of carrier locations across the city and this location is always the most helpful and kindest. Everyone who works here deserves a raise.”
“Best USPS experience ever! I approach the counter with only one person before me and Rocco saw my passport photo & forms and walked me through the whole process so fast I barely had time to think, and it was done! I have never felt such support at the post office! If you are close enough, and it’s convenient to go to this location over any of the others, I would highly recommend it!”
“The guys that work there are nice enough. Not any fault of the people who work there but the fact that they have to close sometimes for lunch tells me they have staffing problems which usps should address.”
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“I dont usually leave a review but Dianne is absolutely amazing. She was by herself on a busy day. She stayed calmed and professional. She had a smile, help each clients on a timely manner. She apologized for the wait and proceed to the next customer.”