“I had an incredible customer service experience at the T-Mobile store in Leominster, MA. Sean and Julia were both extremely helpful, but Sean truly went above and beyond.
I spent nearly four hours at the store upgrading my phone, and throughout the entire process Sean was patient, knowledgeable, personable, and professional. He made me feel completely comfortable and never rushed me. He took the time to answer all of my questions and made sure everything was set up correctly before I left.
Both Sean and Julia exceeded my expectations with their customer service, but Sean’s attention to detail and genuine care for customers really stood out. Their knowledge was spot-on, and I left feeling confident that I had received the best possible service.
I completely trust this team and would highly recommend anyone looking for a great T-Mobile experience to visit this location. Thank you, Sean and Julia, for making what could have been a stressful process so easy and enjoyable!”
“No phone related what so ever but the 3 workers in this morning saved my life for real!! They are here to help you for sure!! I was in the plaza a ways away from home and the keyfob in my car wouldn’t work. I looked thru every business that may have a battery! They didn’t have a battery but they helped me open the fob see what battery it was and let me keep my stuff there so I could run to hannaford to get one! Then they helped me put it all back together! I couldn’t thank these 3 enough!!”
“Her name is Sofia and she did for me today what over 27 hours on the phone with corporate, texting, talking with billing, bereavement services, and numerous customer services reps could not achieve. Filed BBB complaint and was responded by Xfinity with more corporate people that failed time and time again. Promised me it would get handled and of course never did. Both my parents have passed away within months of each other and what I thought would be simple transferring ownership so we could continue to pay for the service. Sounds simple well it wasn’t with everyone except for Sofia we paid thousands to fly from Phoenix to Boston and then drove to Leominster and met this young lady I was prepared for frustration and instead we got everything handled in less than half hour. Truly unbelievable great job Sofia you nailed it with a very difficult customer today. Thanks so much.”
“Samantha is one of the best reps to ever help me i appreciate everything she did for me Verizon is very lucky to have her work for them she’s has absolutely great costumer service I’ve been a costumer for 15 years and people like her are the reason I stay loyal thank you Samantha keep up the great work”