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“I had two amazing sneaker-buying experiences at Marathon Sports in Lexington this week. Jackson spent at least 1.5 hours helping my daughter pick out the right combination of shoes and inserts for her feet. He was so knowledgeable and patient, such a great listener, and made feel super comfortable with the process. This experience was so positive that I came back the next day for myself, and Abbi was equally awesome! Thanks for some of the best customer service I’ve experienced in my 50+ years…”
“I love marathon sports! They were so patient and thoughtful and really explained to me the reasons why I needed arch support. Super helpful! Thank you for making buying shoes so easy!!”
“Oliver took the time to help me find the perfect running shoe for my needs. He prioritized me and made me feel as if I was the only customer in the store. I ended up buying sneakers, which are the second pair I’ve bought from this store. Always a great experience and I’ll continue to go back”
“Genner He Is Amazing, Great customer services , he did look for options , store was very low on sizes . But Genner Did Find Me Great Pair For me And Great look for my outfit.”
“Needed dress shoes on short notice, Tom was very helpful in getting me a fitting pair asap! Love the aesthetic of a business owned by human being and not corporate zombies! ?”
10AM - 8PM
351 Newbury St, Boston
Shoe Stores
“Very positive online shopping experience. Mephisto shoes I ordered ran very large. Trend special ordered a new pair, paid for shipping and accepted the returned shows without a box, all on an expedited basis. Highly recommend this merchant.”
“I came all the way from JP to buy my first pair of Birkenstocks here! I heard of the excellent selection and customer service, which did not disappoint. I will always go out of my way to shop local, and I’m glad I did so today! Highly recommend :)”
“Seth and Elizabeth were incredibly kind and patient with me while I found a new pair of shoes for work. They helped to customize my shoes with inserts and have very high quality products in their store. 10/10 would recommend to everybody, I will 100% be coming back!”
10AM - 5:30PM
46 Main St, Concord
Shoe Stores
“I am from California, and was just on a trip to the Northeast for the first time. I wandered into Footstock after having lunch in Concord. I really did not need shoes for this trip, but I saw the most perfect pair of lightweight leather slides that I need for a different trip later this year. The saleswoman was so helpful in assisting me to try the shoes, and informed me how to ensure that slides will stay on the foot, giving me a little pad for each shoe. I was wondering how I would get them home in my already full suitcase. I was musing aloud about having to press the shoes together, and leave their box behind. She offered to have them shipped, at my cost. I was very happy to accept that offer, because these are expensive shoes, over $200, and they deserve to be treated properly. And then....I was directed upstairs to the sale area!! Wow!!! Terrific styles and prices! I will most definitely return to Footstock when I visit my friends in the area again. An absolute gem of a shoe store! Thank you for all of your care.”
“Great service and incredible shoes! My colleague and I were fitted for running shoes with two vastly different goals and were both pleased with the shoes recommended to us. Will be returning for the next replacement pair.”
“I’ve been to many NB outlets, and this is by far the best one. The selection is huge, and you will definitely find some heat that you won’t other places! A must visit for any NB fan. Pro Tip - make sure you also check out the flagship store right up the road as well.”
“The owner, Mr. Jamsakian, is knowlegeable, professional, skilled and just lovely. He found the perfect new handles for my bag and cleaned it, all for a reasonable price. We're lucky to still have a shop like this in the area!”
“The staff here are unfailingly friendly, helpful and knowledgeable. It’s always a pleasure to come to this store. They’re never pushing their products and they’re not snobs about their gear. It’s not what you’d expect! It’s better!”
“Very knowledgeable regarding insurance coverage and efficient with the required forms. Great communication from everyone. Turned out to be a simple process and my feet couldn't be happier.”
“store was beautiful and homely just like the clothes they sell. but the only thing i kept eyeing up was the store owner with a cute mexicana voice. if you're reading this then hi i guess”
“Boston Pedorthic has a great selection of shoes and sneakers for diabetic needs. The staff are kind and helpful, and Andre, who fitted me for sneakers and insoles, is a master orthopedic shoe maker and my sneakers fit perfectly. I will use them again for my next pair of shoes.”
“Isabel & Eva are wonderful! Made my shopping experience terrific and a breeze! Loveeeee my new woven tote think it’s my new obsession… thanks girls and thank you Madewell for not disappointing! Visit them everybody and will definitely be back :-)”
“Huge shout out to Geannna. Over Thanksgiving weekend she helped me locate an item that was sold out in her store, calling two other stores in the area and then ordering it for me online. Old fashioned customer service is always appreciated!”
10AM - 8PM
328 Newbury St, Boston
Shoe Stores
“Shopped here today June 13th. I bought a couple hats, socks, key chain and some stickers. Im a loyal Vans shopper as I used to ride BMX and Skate. I think she was the Manager. Super cute, pretty laugh and she had a great smile. The staff was fantastic and super on point. The energy and aura of this Vans location is way above par. I could have stayed there all day and shopped. But my friend was hungry and he works on Newbury St. So he wasn't excited to be back on the street he works on. But he's my #dayone bro he did it for me. I should have asked for her number, but I didn't. Regardless her energy along with the other employees made my retail experience great. s/o to the entire #vans community...”
“I was in your store today and I was assisted by a young man named Brandon. He was so patient with me and extremely helpful. I bought the shoes that he suggested for my 13 year old son and he loves them! Give Brandon more money ? Happy Holidays!!”
“Out of towner! I left my sport jacket and shirt in the closet. Walked into Milton’s and Cindy hooked me up with a new jacket, new shirt and pocket square & socks to match! She nailed her vision. Thank you Cindy for making a stressful trip, a comfortable one.”
“Love my new pair of short boots. They are beautiful, made from the highest quality materials, and will last my lifetime. My posture has never been better, my lower back pain gone, and my sleep much deeper and more restful. Better than chiropractic, physical therapy, going to the gym, and acupuncture because it immediately corrects the root cause of the problem - the shape and strength of your arches!
Cons: The clogs take 8 weeks to be made and are a little noisy.”
“The customer service team at this location is a caring and dedicated crew. They are extremely patient with my elderly mother and they are fun for me to shop with as well. Highly recommend the personal shopper appointments, in particular - at no extra charge.”
10AM - 7PM
6 Wayside Rd, Burlington
Shoe Stores
“I love this LOFT location. I was shopping here during the height of holiday madness this past weekend and still had a wonderful experience. Even though the store was super busy, all of the women working were incredibly friendly, patient, and helpful. That kind of service really makes a difference this time of year. Thank you for making the lead-up to the holiday season so much more pleasant!”
10AM - 8PM
329 Newbury St, Boston
Shoe Stores
“Came here for a shopping day in Back Bay and had the BEST TIME! All of the staff was kind and attentive, however, the stylist Suraiya truly made the experience. She took the time to learn each of our styles then selected pieces that worked for us! Definitely reccommend for all sorts of people even those who struggle with shopping experiences.”
“Came into this location today to replace an old pair of shoes and try some new styles. Dan helped me find everything I wanted quickly, and the price was reasonable. Will be back again!”
“A must stop for any NB fan. Great store flagship store in the city at the heart of New Balance. Unique merch only available at Boston. PE kicks on display. Pro Tip - also visit the huge NB outlet up the road for an amazing selection of items you won’t find at other NB outlets.”
10AM - 7PM
6 Wayside Rd, Burlington
Shoe Stores
“Excellent sales! Sales associates went out of their way to make sure your shopping experience was hassle free and you got the best deals. Make sure you try on before you bye all sales are final no exchanges returns or refunds!”
“We worked with Scott from the Burlington Johnson and Murphy store. He was kind and patient and had great advice for the perfect shoe. Highly recommend this store and Scott!”
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“Hats off to Jerry of Michelson’s Shoes. I purchased a pair of Brooks Ghost sneakers online and the level of customer service was second to none. That’s one of the reasons why this shoe store has been in business for over 100 years! That doesn’t happen by accident. Thank you Jerry, I look forward to doing business with you again in the future. I 100% recommend buying from Michelson’s Shoes! It’s refreshing to shop online somewhere other than Amazon. Thank you very much!!”