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10AM - 9PM
199 Plain St, Lowell
Toy Stores
“Received excellent customer service from Jose during a humid hot summer day. He was the only person at the register up front who was patient, kind and dealt with the long line of customers on the eve of Independence Day week.
Will definitely be back as I was able to find some great deals on items!”
“You can’t just go here once, inventory is always stocked, so much to see, and a lot of fun going back in time. Store is always clean and organized, staff and owner are really great people!”
“Big store, lady that helped me find the exact book i was looking for. She looked it up on the computer then made a bee line for the section it was in and pulled it right off the shelf! Perfect!”
“Great and fair business. I would recommend ignoring the 1 star reviews as they are seemingly nonsense.
All you have to do is look at the owner responses to these reviews to see it is indeed a well run business”
“Friday night, I thought I had traveled back in time to the early nineties and walked into the Barnes and Noble where I had bought my first book as a 12-year old in Burlington, MA. Classical music was playing. The books on the display tables were normal?? The staff was friendly and helpful. Even the layout of the store felt strangely familiar. I bought books. I sat in the cafe and drank tea. I finally signed up for B&N Rewards, something I have resisted doing for decades.
It was a nostalgic experience, and I will be returning very soon.”
“The man running the store was very kind. I went to check out their kpop section and was very excited they had some albums I hadn't seen anywhere else before. That being said, this is a small store that carries kpop and isn't a kpop store exclusively, so the stock is small and pricier than you may find online or at other kpop stores. I was happy to make my purchase and I don't regret supporting them though!”
“i came to get a build a bear for my friends birthday and she loves heated rivalry so i wanted to put the im coming to the cottage audio (no foul language or bad words) so i did and one of the workers seemed annoyed which okay i get other people may troll them at times but when she checked me out she just left the bear clothes and box separate and didn’t pack it up. like i didn’t even get the certificate. which when i was a kid was my favorite part. but then a worker named lin offered to put on the clothes and box it up for me and she was SO SWEET. honestly give this girl a raise please. i didn’t end up getting a certificate but i don’t mind that much. the reason for the four stars is LIN she was the best and i would’ve had a bad experience if other wise. maybe the other girl js had a bad day”
“My mom was in this week after being hospitalized for a few weeks and still recuperating. One of the employees saw her struggling a little and was very accommodating, as she was trying to buy her grandson a birthday gift . They helped her shop and walked her to the car afterwards. Exemplified how good customer service should be executed. Thank you so very much !”
“Check out is confusing and slow but store is not clutter free but organized shelves. And has endless kid items for Lil kids and teens. Make up is cheap and alot of it. Good store for gifts and accessories for phones and vehicles!”
“Outstanding service! I went looking for something specific that they were out of stock on. The person I asked yook it on herself to call 3 other Paper Stores to find it, and had them hold it for me. Now THAT'S customer service I'll remember. I'll definitely be a returning customer!”
“Great going here, mainly cause I went with my friend named Josh and made a fool of both of us. The staff are nice and friendly, though like most teenagers/ young adults they did kinda seem a little tired, but that's ok, working a job in a toy store can tend to be stressful at times. Always love stopping in every now and then!”
“Great store. I'm autistic and can't really do the hustle and bustle of mall stores. I can't remember their name but they had elf ears they said call ahead and we can do a silent experience to avoid overstimulation. Super awesome they're inclusive like that! Parents of neurodivergent kids have an inclusive place for their kids to have fun! :))”
“I wish I remembered the associates name but her ID number is 005452 and on 6/21/2021 she really went out of her way to help me and I appreciate her so much for it! One of the most sweetest, genuine and kind lady's I've came across to, especially that day. I was not having a good day and she went above and beyond to help me. I literally cried because I was grateful for her. If you're ever reading this, just know I appreciate you!! <3”
“Came here Monday. Lots of toys and especially games. The sales associate was super helpful/friendly and mentioned this place has one of the largest selections of board games in the state (or it was the largest, I can't remember) but regardless they do cram a lot of toys and games in one shop so that's pretty cool!”
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“Our family favorite store in the area. It’s got it all! My favorite board games! Seasonal items like the best sleds and pool/beach accessories. Great customer service. Don’t be a fool. Just go.”