IM Wireless, a Verizon authorized retailer operated by Russell Cellular, offers reliable cellphone retail and customer service across Massachusetts, New Hampshire, and Maine. Customers consistently praise the helpful and knowledgeable staff, especially highlighting employees like Moe, who is described as efficient, friendly, and always eager to assist. Many customers feel confident coming back because of Moe’s excellent service, with some even rating him as the best in the business. The store provides a thorough process for purchasing phones and setting up plans, with some customers noting that fees such as a setup fee are reasonable, especially when negotiated. Customers appreciate the detailed attention during the setup, including updates and features of the phones. For example, a customer was pleased to find a Motorola Moto Edge 5G UW with 256GB storage, Android 13, and a solid battery life, after initial concerns about older software versions. The staff also help with plan updates and promotions, making the overall price for phones and accessories affordable, often around $150 out the door after taxes and fees. While the store handles most requests well, some customers mention limitations, such as being directed to other stores for certain issues like iPhone problems. However, overall, the staff’s dedication, especially Moe and others, makes the store a trusted place for Verizon customers seeking quality service. Customers leave satisfied with their phones, plans, and the helpfulness of the team, making IM Wireless a reliable choice for Verizon service in the area.
Outstanding service!! I needed to transfer data from my old phone to a new Galaxy S22 which I purchased directly from Samsung. My transfer took over 3 hours because of the data size and slow transfer rate. The staff did everything they could to make me comfortable, even providing water. LeShawn was very kind and reassuring... read full comment
July 2026
Great customer service, I was looking to move from plans and the woman who helped us was super kind throughout the process.
July 2026
Raulito M was amazing he went above and beyond to help me and my husband get new phones. He stayed past the time he was supposed to end his work day and he got us all set up and deserves these 5 stars! If you need your phones or anything fixed go to Verizon in Malden ask for Raulito!
