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“Had the best experience with Sue. After boost mobile screwed up a simple transaction, I decided to go back to Metro and it was the best decision. Sue was sympathetic and actually cared to help get me what I was looking for. Highly recommend this location too.”
“I would like to thank Mike M from T-Mobile for his patience and persistence helping me out with a very tricky issue. He was understanding and empathetic during a bit of a hairy situation with my account. Top notch customer service - THANK YOU!”
“Worked with Jesse and I believe dave or Mike one evening this week. They were both great juggling all sorts of things for customers and worked with corporate to resolve my issue in store. Good guys”
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
“I had a major issue with my AT&T phone service. My phone suddenly went into SOS-only mode and would not connect to any towers. A technician tried to help but could not restore the signal because the phone simply would not respond to the tower. The phone insurance representative told me the exact same thing: the problem was with the tower and AT&T needed to fix it. I never dropped, damaged, or broke the phone—it just stopped working properly and showed SOS.
Because of this, I had to file a claim for a replacement phone, which cost me $275. Later, an AT&T legal representative called about my claim and claimed that both the store technician and the insurance rep had lied to me. According to them, the device itself was faulty and AT&T has no responsibility.
I do not believe those two employees intentionally deceived me. That’s why my review is 5 stars. Mansfield tried to help me. I believe AT&T as a company is greedy, prioritizes avoiding responsibility over helping customers, and is willing to throw its own people under the bus. After 15 years+, I refuse to do business with a company that treats its customers this way. AT&T can forget having me as a customer.”