The Verizon store at Mansfield Crossing provides helpful and friendly service for customers with various needs. Customers appreciate the knowledgeable staff, including managers and associates, who handle issues patiently and efficiently. One customer praised Dan, the manager, for his experience and personable approach when replacing a broken iPhone screen, and also highlighted the staff’s quick response despite a busy environment. Another customer shared that Ryan, the manager, remained calm and helpful while managing a busy day with customers who were frustrated or angry, demonstrating strong leadership. Mercedes was recognized for her patience and understanding when helping a family with multiple phone replacements, ensuring they left satisfied despite their questions and changing decisions. Eric was noted for his expertise in fixing a phone connection problem with Android Auto, going back twice to perfect the device’s performance. Additionally, a family spent hours with Dan and another associate, Matt, who explored all plan options and set up multiple devices, leaving with a positive experience. Overall, the Mansfield Verizon store is highly regarded for its attentive staff, good customer service, and willingness to go above and beyond to meet customer needs.
Geno was awesome fixed our issue, changed our plan to better fit our needs. Super friendly , knowledgeable and proffesional.
January 2026
Gino and his team were incredible. Everyone I encountered was friendly and eager to help despite a busy store. They each participated in helping every step of the way (despite the fact they were also serving other customers). Went the extra mile with each question and issue I wanted help with . Unable to praise this store... read full comment
October 2025
I was dreading going in to pick out a new phone and switching it over but Geno was so helpful and made me feel not so overwhelmed. He helped us save a few bucks on our plan and I couldn't be happier! Thank you Geno!
