The Verizon store at Mansfield Crossing provides helpful and friendly service for customers with various needs. Customers appreciate the knowledgeable staff, including managers and associates, who handle issues patiently and efficiently. One customer praised Dan, the manager, for his experience and personable approach when replacing a broken iPhone screen, and also highlighted the staff’s quick response despite a busy environment. Another customer shared that Ryan, the manager, remained calm and helpful while managing a busy day with customers who were frustrated or angry, demonstrating strong leadership. Mercedes was recognized for her patience and understanding when helping a family with multiple phone replacements, ensuring they left satisfied despite their questions and changing decisions. Eric was noted for his expertise in fixing a phone connection problem with Android Auto, going back twice to perfect the device’s performance. Additionally, a family spent hours with Dan and another associate, Matt, who explored all plan options and set up multiple devices, leaving with a positive experience. Overall, the Mansfield Verizon store is highly regarded for its attentive staff, good customer service, and willingness to go above and beyond to meet customer needs.
This is the best Verizon store in the area. Come to talk to literally any representative here and they will treat you right. They got me all hooked up!
July 2026
Shout out to Jesse, who was incredibly patient with us as we converted my mother in law from an iPhone 8 to a new phone! Thanks for all your help!
June 2026
Worked with Jesse and I believe dave or Mike one evening this week. They were both great juggling all sorts of things for customers and worked with corporate to resolve my issue in store. Good guys
