The Verizon store at Mansfield Crossing provides helpful and friendly service for customers with various needs. Customers appreciate the knowledgeable staff, including managers and associates, who handle issues patiently and efficiently. One customer praised Dan, the manager, for his experience and personable approach when replacing a broken iPhone screen, and also highlighted the staff’s quick response despite a busy environment. Another customer shared that Ryan, the manager, remained calm and helpful while managing a busy day with customers who were frustrated or angry, demonstrating strong leadership. Mercedes was recognized for her patience and understanding when helping a family with multiple phone replacements, ensuring they left satisfied despite their questions and changing decisions. Eric was noted for his expertise in fixing a phone connection problem with Android Auto, going back twice to perfect the device’s performance. Additionally, a family spent hours with Dan and another associate, Matt, who explored all plan options and set up multiple devices, leaving with a positive experience. Overall, the Mansfield Verizon store is highly regarded for its attentive staff, good customer service, and willingness to go above and beyond to meet customer needs.
Experience was fine but somehow he took the verizon service off my phone so now I can't get calls or texts. I can't even call Verizon to have them figure this out. Also good luck trying to call the store directly. Even their 508 number brings you to the corporate phones.
July 2023
Should have listened to the other reviews before I even walked into this place
January 2023
Apparently they only accept all things wireless. They don't accept equipment that was sent to me by mistake. Had to travel 5 miles to & back to find a Verizon that does.
