{{ group }}
-
{{ item.name }}
{{ item.address }} {{ item.name }}
- {{ item.properties.formatted }}
“This USPS location is great. All the employees are always to kind and helpful. It's a busy location, but that doesn't stop them from taking the time to help customers to the fullest.”
“The personalized service we receive from each postal service worker is OUTSTANDING….Especially Sir Michael. He is very personable, efficient and extremely knowledgeable about postage and packaging for mailing merchandise. He always has a kind word to say and also has a great sense of humor.”
“I’m not a fan of most post offices but Fran made the experience very enjoyable. She’s incredibly friendly and helpful. I’ll continue to use this post office moving forward.”
“Very surprised at the low reviews. Never had an issue, even for a “snailmail” establishment. I ship and receive frequently and even get live poultry. They always call and I always get it.”
8:30AM - 4:30PM
23 Upton St, Grafton
Post Offices
“I am so impressed by the customer service I experienced at this location. I am a vendor in the Chicago suburbs and had a customer claim she didn't receive her package a week and 2 days after it was delivered and was also asking for a refund. I called this location (as it was her local USPS) and the manager/post master (I assume) was so pleasant and kind. He looked up the GPS coordinates with the tracking number, which determined the package in question was DELIVERED to the correct location at the time of the scan. He even took the time out of his day to drive to the location for me and check to see if it was still in the package lockers which are locked (which it wasn't).If you are not a vendor that ships solely through USPS, you may not understand how REFRESHING it is to receive superb customer service like this...especially from hundreds of miles away. It helped me decide how to approach my customer in regards to a refund. Luckily, after I sent her an email that he had driven out there and could not locate the "missing package" and the GPS coordinates confirmed it was not mis-delivered, it miraculously appeared. How bout dat?Thank you! You are a kind, sweet soul and you deserve recognition for going above and beyond for me. So much appreciation for you!”
9AM - 12:30PM 1:30 - 4:30PM
771 Main St, Lancaster
Post Offices
“This is my favorite post office! I send out a lot of mail - I average $800 a month…. I try to buy all my stamps from here but sometimes I have to go to others along my travels for work.
I stopped in today with about 400 mailers… $2 each…. When I got there i had Linda weigh the envelope to make sure I had enough postage to send it out. I was .11 cents short :/. I asked for the more expensive stamp so it would require less time to affix 1 vs 2….
I’ll tell you - never saw this before but Linda, Marcia, and Pat asked if I wanted help. I’m not one to bother anyone and I mean that…. I passed on the gesture and they insisted.
They helped stamp 400 envelopes with me! I don’t have to say how much time they saved me but one can only imagine. This was a visit I’ll never forget and a gesture that will not go ignored. I’ll be bringing in pizzas next week as a thank you!
Appreciate the help you 3 have given me for over the past 2-3 years!”
“We had a Sat 930 appointment for a new passport application. Upon arriving around 9:15 the previous party was just about done and the lady at the passport station started with us maybe 10 min before the appointment time.The whole process was very quick as we had prepared everything up ahead but I’m very satisfied on how efficient and courteous she was definitely not the typical aloof attitude I’ve experienced with USPS. She ended up helping me with my renewal application too and we got both done maybe under 20 min.If all my appointments could be like this I would definitely be a much happier person lol. Highly recommended here for your passport needs.”
“Love the passport service appointment option. Staff are so friendly and helpful. It's also the only post office near me that opens earlier at 8am making it possible to stop in for mail services before work.”
“A lot the employees is very nice and Mark is Amazing customer service and another man work there too and supervisor Mr Patrick too wonderful but is a new lady employee that Saturday I need putted a note before sign and she give me hard time time some many time she already did before. Van Pool withholding my taxes and didn’t paid used defamation like went I used to worked with them , all complaints is already in attorney general is better that parents bring their kids in need to school that Van Pool included not want repairs neither Vans is not safety.”
Post Offices
Post Offices
Post Offices
Post Offices
Post Offices
Post Offices
Post Offices
Post Offices
Post Offices
“Management here is very sweet and understanding, otherwise this would have been a one star experience. Miss. Suely, in the future, it is not for you to decide what is rude or not when speaking to a customer. A simple “sorry for the miscommunication” goes a long way.”