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“I’m not a fan of most post offices but Fran made the experience very enjoyable. She’s incredibly friendly and helpful. I’ll continue to use this post office moving forward.”
“This USPS location is great. All the employees are always to kind and helpful. It's a busy location, but that doesn't stop them from taking the time to help customers to the fullest.”
“As a stationery designer, I am here frequently mailing invitations for my clients. Mike and Sonal are always so helpful, kind, and take the time to answer my questions.”
1:30 - 4:30PM 9AM - 12:30PM
771 Main St, Lancaster
Post Offices
8:30AM - 4:30PM
23 Upton St, Grafton
Post Offices
“I am so impressed by the customer service I experienced at this location. I am a vendor in the Chicago suburbs and had a customer claim she didn't receive her package a week and 2 days after it was delivered and was also asking for a refund. I called this location (as it was her local USPS) and the manager/post master (I assume) was so pleasant and kind. He looked up the GPS coordinates with the tracking number, which determined the package in question was DELIVERED to the correct location at the time of the scan. He even took the time out of his day to drive to the location for me and check to see if it was still in the package lockers which are locked (which it wasn't).If you are not a vendor that ships solely through USPS, you may not understand how REFRESHING it is to receive superb customer service like this...especially from hundreds of miles away. It helped me decide how to approach my customer in regards to a refund. Luckily, after I sent her an email that he had driven out there and could not locate the "missing package" and the GPS coordinates confirmed it was not mis-delivered, it miraculously appeared. How bout dat?Thank you! You are a kind, sweet soul and you deserve recognition for going above and beyond for me. So much appreciation for you!”
12 - 4:30PM 8 - 11AM
260 Pleasant St, Berlin
Post Offices
8:30AM - 4:45PM
241 Arlington St, Acton
Post Offices
“Thus is the only post office I know in Massachusetts that emails you when you get mail delivered to your post office box......I have 6 post office boxes around Massachusetts, and this is the best service of them all.”
“We had a Sat 930 appointment for a new passport application. Upon arriving around 9:15 the previous party was just about done and the lady at the passport station started with us maybe 10 min before the appointment time.The whole process was very quick as we had prepared everything up ahead but I’m very satisfied on how efficient and courteous she was definitely not the typical aloof attitude I’ve experienced with USPS. She ended up helping me with my renewal application too and we got both done maybe under 20 min.If all my appointments could be like this I would definitely be a much happier person lol. Highly recommended here for your passport needs.”
8:30AM - 4:30PM
164 Cordaville Rd, Southborough
Post Offices
“I've lived in town for nearly 30 years and the Southborough Post Office has always been great. I've had a Post Office Box for many many years and that's worked out great as well. However that PO Box has become ridiculously expensive. Other than price, everything is great.”
“I've never had a bad experience here. Sure, the USPS network might have some systemic problems, but the postal workers at this location have always been polite and helpful to me.”
“Excellent service! I was a few minutes late after the office closed on a Saturday afternoon. Not knowing what to do with the package and preprinted label I checked with an employee who was still outside. She went above and beyond her duty, went back in and got me the address label pocket for me to put the label on and showed me where to drop the package. Highly recommended!”
“I've used this location for years & got to know the counter people. No one knows the abuse they take from the public when you're not there. I'm always treated with respect, friendliness & expediency. I can make them smile with a funny phrase or a compliment out of the blue if thats what's needed when I don't see any smiles. Patrons take their bad days out on the people behind the counter. You prob'ly won't see that happen, but it happens alot. Dave keeps his smile in his pocket, but its there if you gave a compliment once in awhile, even if its a struggle to do so. Working the public is a thankless job, add the pandemic, short staffing, standing for 7 hours, combating personal problems, disgruntled patrons & morning smiles wane quickly. If you want a smile & friendly greeting, go meet the ice cream truck when you hear their tune. Try Initiating a smile or a kind word & don't expect anything. But you will have made a difference to someone who may need it...just like you do.”
“Our mail carrier is always great. On top of that, I had an issue with the key in our mailbox and I couldn't get my package. I called the post office and spoke to a woman named Jess and told her what was going on. Even though I was calling during peak holiday craziness for them, and on a FREEZING cold day she hopped in her car and was at the mailbox less than 5 minutes after I called to help me out. (Thank you Jess) Everyone we've ever interacted with so far at the Clinton PO has always been VERY helpful and courteous.”
12 - 5PM 8:30 - 11AM
1092 Main St, Bolton
Post Offices
“Sure, the place is in need of a facelift but, it's a great location and the employee's here are wonderful. Very helpful and kind, especially during the Covid-19 Pandemic.”
12 - 4PM 8:30 - 11:15AM
67 Turnpike Rd, Fayville
Post Offices
“Stop by this usps when visiting around here. Service is awesome! The best I have in US so far. No wonder it has such high rating in Google. I even took the survey from the receipt!”
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“Please talk to your staff about professionalism with clientele who may have disabilities that aren't noticeable. ADA discrimination policies should be addressed, and if someone says they can not read a document, it is extremely rude to reply to that person who is legally blind "Oh you REALLY can't see." Thank you.”