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“I had some fantastic service today from a Matt and a Karen. They went above and beyond to help me today get a return done. I just wanted to say thank you for the unbelievable service today! Highly recommend!”
“This is my favorite post office! I send out a lot of mail - I average $800 a month…. I try to buy all my stamps from here but sometimes I have to go to others along my travels for work.
I stopped in today with about 400 mailers… $2 each…. When I got there i had Linda weigh the envelope to make sure I had enough postage to send it out. I was .11 cents short :/. I asked for the more expensive stamp so it would require less time to affix 1 vs 2….
I’ll tell you - never saw this before but Linda, Marcia, and Pat asked if I wanted help. I’m not one to bother anyone and I mean that…. I passed on the gesture and they insisted.
They helped stamp 400 envelopes with me! I don’t have to say how much time they saved me but one can only imagine. This was a visit I’ll never forget and a gesture that will not go ignored. I’ll be bringing in pizzas next week as a thank you!
Appreciate the help you 3 have given me for over the past 2-3 years!”
“Just used the passport services through this post office. The employees were incredibly friendly and patient when taking my toddlers passport photo. Quick painless process, thank you!”
8:30AM - 4:30PM
23 Upton St, Grafton
Post Offices
“I am so impressed by the customer service I experienced at this location. I am a vendor in the Chicago suburbs and had a customer claim she didn't receive her package a week and 2 days after it was delivered and was also asking for a refund. I called this location (as it was her local USPS) and the manager/post master (I assume) was so pleasant and kind. He looked up the GPS coordinates with the tracking number, which determined the package in question was DELIVERED to the correct location at the time of the scan. He even took the time out of his day to drive to the location for me and check to see if it was still in the package lockers which are locked (which it wasn't).If you are not a vendor that ships solely through USPS, you may not understand how REFRESHING it is to receive superb customer service like this...especially from hundreds of miles away. It helped me decide how to approach my customer in regards to a refund. Luckily, after I sent her an email that he had driven out there and could not locate the "missing package" and the GPS coordinates confirmed it was not mis-delivered, it miraculously appeared. How bout dat?Thank you! You are a kind, sweet soul and you deserve recognition for going above and beyond for me. So much appreciation for you!”
12 - 5PM 8:30 - 11AM
1092 Main St, Bolton
Post Offices
“A wonderful hometown post office. I live in town and stop by the post office several times a month to send out packages for my artwork, and the Bolton team are unfailingly kind, efficient, and knowledgeable. Thank you!”
1:30 - 4:30PM 9AM - 12:30PM
771 Main St, Lancaster
Post Offices
8 - 11AM 12 - 4:30PM
260 Pleasant St, Berlin
Post Offices
“The team here is incredibly helpful and friendly! One of my packages was recently lost, so I filed a claim. Within hours, they located the package, called to let me know about the issue, and quickly resolved it!”
“Love the passport service appointment option. Staff are so friendly and helpful. It's also the only post office near me that opens earlier at 8am making it possible to stop in for mail services before work.”
8:30AM - 4:45PM
241 Arlington St, Acton
Post Offices
“We had a Sat 930 appointment for a new passport application. Upon arriving around 9:15 the previous party was just about done and the lady at the passport station started with us maybe 10 min before the appointment time.The whole process was very quick as we had prepared everything up ahead but I’m very satisfied on how efficient and courteous she was definitely not the typical aloof attitude I’ve experienced with USPS. She ended up helping me with my renewal application too and we got both done maybe under 20 min.If all my appointments could be like this I would definitely be a much happier person lol. Highly recommended here for your passport needs.”
“Being tax days.. the customers can have some strange requests.. but on the 14th when I was at the counter. The staff at this post office. Handled themselves extremely well... thanks”
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“I’ve dropped packages off here multiple times
and I’ve never had any problems. The staff that has assisted me have all been courteous and patient. I really appreciate that this post office is open until 2pm on Saturdays because others close earlier at 12pm. Sometimes there’s a line, but it generally moves quickly.”