Verizon's authorized retailer, Victra, in Mashpee, MA, strives to provide the best possible experience for its customers. The knowledgeable and dedicated store consultants and managers offer a wide range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Their mission is to connect technology to life in a trustworable, fun, and profitable way. Customers have had mixed experiences at the Verizon store in Mashpee and Falmouth. Some have praised the excellent customer service, with one customer describing Abby as a "godsend" for her patience and helpfulness in setting up a new phone for an 83-year-old customer. However, others have complained about poor inventory, with the store having to order the desired phone, leading to delays. Overall, the Verizon store in Mashpee has received positive feedback, with customers praising the quick service and the staff's ability to help them transition to new phones seamlessly. The store has also been commended for its knowledgeable and attentive staff, who have gone above and beyond to assist customers with their needs.
The two gentlemen were very helpful and thorough. They communicated what they were doing to make sure you understood the apps they were putting on your phone. They were not in a hurry. I was not looking forward to getting a new phone…I was pleasantly surprised.
June 2026
I always like to go only to this verizon store, the best guys work here, they will always solve your questions. I wish you prosperity and excellent customers.
June 2026
Broke my phone! Sam was super helpful, knowledgable and pleasant. He made a terrible occurance, somewhat manageable!
