Verizon's authorized retailer, Victra, in Mashpee, MA, strives to provide the best possible experience for its customers. The knowledgeable and dedicated store consultants and managers offer a wide range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Their mission is to connect technology to life in a trustworable, fun, and profitable way. Customers have had mixed experiences at the Verizon store in Mashpee and Falmouth. Some have praised the excellent customer service, with one customer describing Abby as a "godsend" for her patience and helpfulness in setting up a new phone for an 83-year-old customer. However, others have complained about poor inventory, with the store having to order the desired phone, leading to delays. Overall, the Verizon store in Mashpee has received positive feedback, with customers praising the quick service and the staff's ability to help them transition to new phones seamlessly. The store has also been commended for its knowledgeable and attentive staff, who have gone above and beyond to assist customers with their needs.
Went to trade in my phone last week and Sam helped me out. He was super quick and super kind and helpful. Totally recommend him to anyone looking for an easy and transparent visit to Verizon
January 2026
Great work ethic! Good personality, around customer. Took the time to show this old guy his new phone. Thank You
November 2025
Anthony was the bomb he helped me tremendously! I will never go anywhere else. I am blessed to have met him!