The United States Postal Service location in Middleton receives reviews noting generally very good to outstanding service from its staff, who are described as timely, courteous, helpful, positive, kind, professional, and efficient. Customers report that the staff goes out of their way to help, including assisting with heavy mail to a car and checking on well-being. The attitude is positive and there is rarely a long line, with multiple associates often helping. However, one significant grievance is noted regarding customer service by phone. A customer reported calling multiple times only to have the phone ring repeatedly and then go to a busy signal, never being answered. When addressed in person, the explanation given was that the staff was too busy to answer or that the phone ringer may not have been on, which the customer found to be rude and bad customer service. Overall, the location is praised for its kind and professional in-person service, with specific thanks given for help with complex transactions, hold-mail situations, and exceptional support for a long-time customer with specific needs. The experience at this location is contrasted with less consistent service at other post offices.
Many thanks and much appreciation to Sarah at the Middleton Post Office for her help in resolving a hold-mail situation. She was prompt, courteous, and efficient. Thank you, Sarah and staff.
April 2021
The gentleman who helped me today was super friendly and very thoughtful helping me mail my package to my niece..i believe his positivity made my day
April 2019
I love going to this USPS. John, one of the employees, is so helpful, nice and always happy. Definitely recommend this store.
