Ethan Allen offers a refined living experience with a curated collection of indoor and outdoor furniture, rugs, lighting, and home accents. Customers benefit from a complimentary interior design service, with products predominantly crafted in North American workshops. The business blends technology and personal service for a seamless shopping experience. Customers have reported great experiences with the furniture quality and design. One customer noted that after a metal bar on a sleeper sofa broke, a brand new sofa was delivered as a replacement, with the old one taken away, highlighting great service. Design consultants are described as awesome, getting to know customer style, being respectful and accommodating, and providing refreshing and excellent follow-up. Furniture is noted as being of wonderful selection and bespoke quality, fitting perfectly and looking great in homes. Designers have gone above and beyond to help pick out items and fabrics that work with customer style and budget, even visiting homes to understand spaces and tastes. This level of attention to detail from ordering to delivery has been described as exceptional. While most experiences are positive, one customer mentioned a disappointment with a back order that extended the turnaround time, though the designer worked with them on potential alternatives. Overall, customers are thrilled with the furniture and efficient turnaround times.
Maura F. our design consultant was awesome, got to know our style and likes and was very respectful and accomodating. Follow-up on order, delivery and post delivery satisfaction was refreshing and excellent! Furniture quality and bespoke was just what we wanted!!
June 2025
Excellent consulting and follow-up of Mila in Natick. Furniture has arrived andmisbeautiful.
May 2025
Wonderful selection of furniture! Great customer experience! Designer, James Roche, assisted with fabric, with layout, and with computerized viewing of furniture in our space. Furniture arrived earlier, and fit perfectly . We are very pleased with the quality and appearance in our home.!!!
