Pottery Barn Kids offers a welcoming shopping experience, highlighted by knowledgeable and friendly staff. Customers have praised associates like Loi, who expertly demonstrated various strollers and car seats, providing essential information and personal insights. Another associate, Laura, received compliments for her thoroughness and patience while helping a customer choose the perfect gift for a new baby. Sam also stood out for her kindness and follow-up after helping a family select nursery furniture. Despite some past negative reviews about staff behavior, these experiences showcase the dedication and helpfulness of the Pottery Barn Kids team in Natick, making it a recommended destination for parents and gift-givers alike.
Sam was absolutely wonderful to work with! She helped us pick out all of the furniture for our nursery. She was so kind and even called us to check in on our order. I will not hesitate to contact Sam and PB Kids in the future. Thank you!
April 2021
What a cute store! Even if it's just to walk around with the girls, there's always something to check out and appreciate. My oldest got to learn what a bunk bed is and got excited about the idea to share a room with her sister. Love their selection, from kids furniture to toys. The place is always impeccable too!
October 2020
There are beautiful furniture and decorations but the walking space is small would not recommend to people with strollers.
