The Sheraton Boston Needham Hotel offers a comfortable and convenient stay, especially for those visiting nearby Dana Farber's Chestnut Hill campus or Boston. The hotel features clean, updated rooms with comfortable beds, a large TV, and a separate seating area, making it a good value for the location. Guests appreciate the friendly and helpful staff, with some praising specific employees for their kindness and attentiveness. The hotel has several seating areas both on the first and second floors, providing nice spots to work outside the room. Facilities include an indoor pool with a good vibe, although access can be tricky as it is upstairs from the fitness center, which itself has limited equipment—some treadmills are out of order, and there are no small hand weights. The fitness center offers basic equipment like a recumbent bike, ellipticals, and some dumbbells but is somewhat frustrating to use. Parking is convenient with indoor garage spaces, which is especially helpful during snowstorms. The hotel also offers various conference spaces and is easily accessible from I-95. While most reviews highlight the hotel's cleanliness, helpful staff, and quiet atmosphere, some guests mention minor issues such as unreliable showers, shades that cannot be fully opened, and limited dining options in the evening. Notably, the pool was closed for maintenance during one stay, which disappointed some guests. Overall, the Sheraton Boston Needham Hotel provides a calm, simple, and friendly environment suitable for both leisure and business travelers.
The AI customer service was terrible when I called with a question. The greeting at the front desk, the room, simply everything, more than made up for it.
January 2026
Good clean hotel. The rooms seem updated, and the service was very prompt and helpful whenever we had a question. There was a large group starting on the same floor but we didn't seem to hear them in the room. Hotel has lots of options for conference space as well, and is very accessible from I-95.
October 2025
I travel a TON for work and this hotel was amazing. Eunice at the front desk is so kind and helpful (they need to give her a raise!!!). I was very pleased with my whole experience and will be coming back!
