U-Haul Moving & Storage of New Bedford provides truck rentals and moving solutions. Reviews note that the trucks can be very nice, clean, and run smoothly, with reasonable prices. The process allows for inspecting the truck and documenting pre-existing damage. Many customers report no issues whatsoever and would definitely recommend the location. However, some customers experienced problems. One reviewer found the late fee rate to be outrageous and was disappointed with the mileage charges. Another was frustrated that rental costs are by rental period rather than a clear 24-hour rate, which could lead to higher charges. On one occasion, a reservation was made but there was no truck available, though staff worked hard to resolve the situation. The staff receives praise for being helpful, intelligent, professional, kind, and compassionate, especially for first-time renters who value in-person assistance. The amazing crew works hard to service customers even when dealing with difficult situations.
A new truck was very nice, however the rate of a 2 hour late fee is outrageous and charged $40 and new milage is extremely disappointing!!!
May 2023
It was a very easy process and I liked the app platform use. The customer service was excellent.
August 2022
Amazing crew that work very hard to service people who are very hard to deal with. Appreciate the staff that provide service to each location and that handle the workload with a smile!
