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“Forget any bad experience you’ve had at other UPS Stores, this location is a gem! I can’t say enough good things about this Newton branch. The staff are very friendly and helpful, plus they have an awesome self-scanning system that allows for Amazon returns, plus self-printing UPS labels for Zappos, Nike and any other company that sends pre-paid labels. I’m always in and out within minutes and see other customers with more complicated shipping needs being helped with ease. UPS Stores are franchises, so it’s like supporting a local business.”
8:30AM - 6:30PM
1337 Massachusetts Ave, Arlington
Shipping Centers
“This UPS is always on point. I appreciate that no one is miserable here - on the contrary, they’re always happy to help and greet you with a smile. Dana helped us today and was great, nice and friendly and very helpful.”
“Yashi was an absolute angel. I was so stressed about shipping overseas but she made sure to calmly go over everything with me while always having a smile on her face. Never had better customer service!”
“Very positive experience. Excellent customer service! Mehul was very kind. I arrived right at closing time and he stayed 30 minutes past closing to help me mail my package. He was very helpful and patient.”
8:30AM - 6:30PM
831 Beacon St, Newton Centre
Shipping Centers
“I went to the store for a complicated project to ship several pieces of furniture--family heirlooms--across the country. Anand and his team did a great job figuring out how to pack them safely and efficiently.”
“Excellent staff and very quick service. My relatives always complain about the pain of shipping items and returning items so I used to avoid both as much as possible. Then I came into this ups for a return earlier this year and I was blown away by how friendly and quick it was. In town FedEx is 20 mins at counter apparently, but this was in and out in under 3 mins for shipping past week. Glad for this option!!”
“I have been using Ivan Shipping for a few years and could not be happier. They deliver on time and now that they have introduced the Rice and Oil without any additional charge is a great help for those of us who have families in need.”
“The store is neat and clean. Most important part make it stand out because the great service. Especially, the assistant Neilson in this UPS store is awesome! He is kind and really willing to help customer solve problems. Really appreciate the supportive customer service in the community!”
“The cashier was very pleasant, helpful and knowledgeable.Another associate when he was not sure of the availability of an item checked with another associate for an item to give me the correct item. Good selection of products at good prices.”
“The print team at the Staples in Needham is truly amazing! I am so appreciative of all the help and support they have given me with all of my projects this past year. They are fast and professional and always provide a great quality product. Everyone who works there is a great but wanted to give an extra shoutout to Alicia who always has a smile on her face and is always on top of it! We worked together on a project earlier this year and she delivered tremendously. Thank you print team!!”
“Just want to give a quick shout out to Sadie because she helped me price match something from the website and I told her I didn't mind paying the extra price as I thought I needed to order it online to get that deal, she made sure to reiterate it before I paid the higher fee And then brought it down to the price that's on your website.
And she was super friendly ?”
“I had to ship 2 somewhat heavy boxes to NYC,
I cannot even tell you what a great experience I had because the young man who helped me was so energetic and positive and helpful. I 100% will return to this place of business because of him and his terrific attitude. Great job!”
8:30AM - 7PM
258 Harvard St, Brookline
Shipping Centers
“New to the area, and this shipping center made a fantastic first impression! The staff is incredibly friendly and efficient – they had my packages ready to ship in minutes. One employee even rushed over to open the door for me when I was carrying a heavy box. I'll definitely be a regular customer!”
“I was clueless as to how to consolidate + mail 5 large packages - all staff were friendly and went out of their way to help me. Super accommodating with having to charge certain things to certain cards. Will definitely be back!”
“I’m there often. I visit with my pup. Most of the folks are friendly, and overworked. I smile and try to be as efficient and friendly as possible - streamlining is key.Sometimes they also have water and/or a treat for my pooch. A little kindness goes a long way. Cheers.”
“(Translated by Google) Best service and people. Thank you so much for being so kind and responding kindly. take care of yourself :)(Original)Best Service and people. 사장님 사모님 너무 좋으시고 친절하게 대응해주셔서 너무 감사드립니다. 건강하세요 :)”
“The Staples Studio is comfortable, convenient, clean, and well laid-out with offices, quiet spaces and collaborative spaces. The amenities are excellent. The manager, Shan Achhiwala, really cares and it shows; he does a great job making sure everyone feels welcome and has everything they need. He has gone way above and beyond on multiple occasions to accommodate special requests. Overall a great place to work!”
“Parking in the area is difficult, but dropping off returns was straightforward. It was empty when I went. There are machines for you to handle pickups and returns on your own, but there is also a worker there to help/if your return is too big for the drop box. I didn't use the machines, so I can't speak to them, but the worker was friendly.”
8:30AM - 6:30PM
955 Massachusetts Ave, Cambridge
Shipping Centers
“The team was very helpful! I arrived just before close and they helped me seal up my package and print the label quickly. The service was efficient and friendly! Special shoutout to Shaundell and Gio.”
“The lady that works there is one of a kind. She should be the face of USPS nationwide. I guarantee you, there will be less problems with customer service at the USPS. Bravo!”
8:30AM - 6:30PM
423 Brookline Ave, Boston
Shipping Centers
“been here a few times. each time they’re mad nice and help me get what i need done. between making copies, mailing taxes, notarizing documents, they help me out and are always kind. best ups ever.”
8:30AM - 6:30PM
675 VFW Pkwy, Chestnut Hill
Shipping Centers
“The staff at the store are GOOD and Decent people. I left my Nintendo Switch gaming device ($300) at this store and they held it for me. This could have easily been stolen, and I wouldn't have been able to trace it. Thank you! Thank you! Thank you!”
“After wasting more than 30 minutes, struggling at CVS with their archaic computer only to find out, from the one employee working there, that they can't print anything but photos I made my way over to FedEx. Here the employees greeted me and helped me quickly. They were competent and expedient. I will definitely be back. Oh and it took all of 5 minutes!”
“Mike is very personable and service oriented. I've shipped many items from this shop over the years and it's always a pleasant experience. A few times, he's helped me to decide that item X was simply not worth shipping. Two thumbs up!”
“The store manager is wonderful. So knowledgeable, efficient, fun (and funny too...), kind and just all around helpful. I smile every time I see him at the store. What a gem.”
“I brought a document to Copacabana for International shipment via FedEx. The agent was very pleasant and went out of his way to be helpful. He made sure to format the address correctly for the FedEx interface, and going so far as to search on Google to clarify an ambiguity.”
“I went to this Waltham Staples for TSA Pre enrollment. Patrick at the Travel Ready section was very nice, kind, and helpful. He was knowledgeable about the process too. Staples is lucky to have him!”
8:30AM - 6:30PM
405 Waltham St, Lexington
Shipping Centers
“Nicholas was incredibly patient and helpful when a delivery didn’t happen asPlanned. His professionalism made a difficult situation manageable and everything worked out in the end.”
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“This is a very good delivery service. Helpful updates, and right on time. The delivery folks were very careful and courteous. Only complaint is that they initially give themselves a 12 hour window for arrival.. Finally on the day prior to arrival they narrow the window to 4 hours - this is hard to plan around. Be more like Amazon!”