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“i love this store. the man who works at the front desk, i’m not sure of his name but he has a buzz cut… he consistently goes above and beyond to help and he makes what can often be a huge hassle into such an easy experience. thank you!”
8:30AM - 6:30PM
1337 Massachusetts Ave, Arlington
Shipping Centers
“I went in a week ago and it was beyond busy. I overheard salty language, noticed a mountain of boxes waiting for UPS to pick up, a growing line and not enough help. There was one woman standing behind the register, not doing anything. Perhaps she was a trainee? The one woman that was working was doing a fantastic job, quickly juggling multiple transactions, working the computer, the phone, etc. - which was extra amazing considering she had one arm in a sling.
Thought somebody should know.”
“I had important documents that needed to reach my client in Los Angeles within 2 days. I remembered about this at the last minute, but thanks to Shrey's excellent customer service & DHL, the delivery was completed within the required timeframe.”
“I am so impressed with the service that I received at this DHL Express Service Point in Somerville. Nikhil was efficient and clearly extremely experienced. Thank you!”
8:30AM - 6:30PM
831 Beacon St, Newton Centre
Shipping Centers
“I needed pictures to renew my Canadian passport. The team was very professional and knew exactly the requirements for the pictures. The whole process was seamless and very efficient”
“My son used this location for some passport photos and shipping and they were incredibly helpful.
I called them a few days later to check on some details for shipping and they provided excellent service and were gracious enough to look up and confirm the shipping information for me.
I worked with JASON--he was great!”
“I love the UPS Store in Coolidge Corner, Brookline. It’s one of those places that truly makes the neighborhood special. The service is always excellent, and the staff are consistently kind and helpful.”
“The Staples Studio is comfortable, convenient, clean, and well laid-out with offices, quiet spaces and collaborative spaces. The amenities are excellent. The manager, Shan Achhiwala, really cares and it shows; he does a great job making sure everyone feels welcome and has everything they need. He has gone way above and beyond on multiple occasions to accommodate special requests. Overall a great place to work!”
“The print team at the Staples in Needham is truly amazing! I am so appreciative of all the help and support they have given me with all of my projects this past year. They are fast and professional and always provide a great quality product. Everyone who works there is a great but wanted to give an extra shoutout to Alicia who always has a smile on her face and is always on top of it! We worked together on a project earlier this year and she delivered tremendously. Thank you print team!!”
“The cashier was very pleasant, helpful and knowledgeable.Another associate when he was not sure of the availability of an item checked with another associate for an item to give me the correct item. Good selection of products at good prices.”
“Matt in printing showed talent and customer service at waltham store
Send him over to cambridge store to train print staff to have two success stores yeah”
“Extremely efficient and quick service at this UPS location. I was worried my package was messed up going in because I ran out of packing tape and the box was weird due to it but the guy at the store said “no problem I will get it ready” and did it so quick!!”
“Mike is extremely kind, knowledgeable, and helpful. I showed up with incorrect labels and packaging and he was able to help me reprint and attach new labels. He was extremely nice and understanding. Highly recommend this location for all of your shipping needs.”
“Scott is tremendous to work with. When you need something on time, I can always count on Scott and the Staples team to help me with complicated projects and when I need to, scan, e-mail fax of personal and business documents professionally. I always choose this Staples because of the amazing service I receive from the staff behind the counter. Highly recommend!!!!”
“Hello, my name is Juan Carlos. I've been sending packages with this company since 2022. Everything that I have sent never got stolen. Everything always arrives on time and in good conditions as I send it. So, on this part, they are good and secure. But lastly, they've been doing something that I don't like it and I know that they do it in purpose so I be calling them and be behind them like begging them to send the receipt. That's very unprofesional and it doesn't look good on their part. This it happened a couple of times. And they tell me that they gonna send me the receipt and never send it on their own. They just send it after I call them a lot. But they do it in purpose. I don't recommend anymore this company.”
“I would like to give David at Ship it in Westwood 5 stars. Basically I had an appointment at 4:00 to get some documentation done. He took me right away and offered excellent customer service. He was also explaining to me what they do in the store. Definitely will go back to get some stuff done.”
“Top-Notch client service (understanding the client, finding solutions, going above and beyond) and quality of the products/printing service. I do highly recommend it to my friends and, most importantly, to my business owner colleagues.”
“Excellent staff and very quick service. My relatives always complain about the pain of shipping items and returning items so I used to avoid both as much as possible. Then I came into this ups for a return earlier this year and I was blown away by how friendly and quick it was. In town FedEx is 20 mins at counter apparently, but this was in and out in under 3 mins for shipping past week. Glad for this option!!”
“I brought a document to Copacabana for International shipment via FedEx. The agent was very pleasant and went out of his way to be helpful. He made sure to format the address correctly for the FedEx interface, and going so far as to search on Google to clarify an ambiguity.”
“If you need printing while on the go, this is your spot. Well appointed, and ask Harry for advice if you’re trying to figure out how to get a complex print job done. Can’t thank Harry enough!”
“I visited on 4/2 because I needed to empty out my daughter’s storage unit and ship a few things we were keeping back to Miami. The gentleman working there—he might’ve gone by “Mo,” though I’m not certain—was absolutely incredible. His customer service was exceptional. He helped me unpack the suitcases and reassured me not to worry, that he would take care of packing everything himself.
It’s been a long time since I’ve experienced that level of compassion and service—especially at a UPS Store. You could tell he was just a genuinely kind and caring person. The young woman at the front, whose name I didn’t catch, was also warm, helpful, and had a lovely smile. She was about to help me, but he kindly told her, “Don’t worry, I’ll pack it—you can help the next customer.”
Bless them both for turning a stressful situation into a surprisingly wonderful one.”
“We have the very Best,Top Shelf Delivery person named ERIC,he is very professional, kind and goes above the call of duty to carefully deliver packages to customers here on Fenwood Road. This man deserves recognition as a top Employee,We hope the company appreciates him as much as we do! Thank you Eric for your excellent service!”
“I had the pleasure of watching the UPS Staff Member, James, in action this afternoon as he juggled the needs of multiple customers at once. James is a model of professionalism, demonstrates impeccable customer service, is extremely efficient and beyond courteous. He was able to attend to three or four customers at the same time with ease. For my own package drop off, he explained that with my return I could only use one label although the company sent me two bags to use. James quickly solved my issue my reusing a box that another customer did not use and had left behind. He came up with this solution in an instant! It was a delight to watch James in action and a number of customers were commenting on their pleasant interactions with James. Thanks again, James!”
“(Translated by Google) Best service and people. Thank you so much for being so kind and responding kindly. take care of yourself :)(Original)Best Service and people. 사장님 사모님 너무 좋으시고 친절하게 대응해주셔서 너무 감사드립니다. 건강하세요 :)”
“Very satisfied with the personal level help I got from associates in this store. They helped me complete my work in time and gave me options and suggestions. The end product result was very good.”
“Very helpful and a great guy running the store. The printer was glitching and took sometime to print 1 page. I was offered the print out of a document for no charge.”
8:30AM - 6:30PM
675 VFW Pkwy, Chestnut Hill
Shipping Centers
“This was Absolute the best experience I've had at a UPS store ever! Jarrod Went above and beyond with what I thought was a complicated shipping issue with customer service excellence! Highly recommend this location.”
8:30AM - 6:30PM
955 Massachusetts Ave, Cambridge
Shipping Centers
“Shaundell at this UPS Store saved me SO much hassle and time!
I had a few heavy packages to ship out. I came into the store before they closed. Shawndell patiently but very efficiently helped me to tape those packages, scanned them so I was out of the door much faster than expected. He could have declined because I didn’t bring my own tape and it was close to 6:30, but he helped me nevertheless. Saundell is very professional and an absolute asset for this local UPS store. Five star!
Appreciate your kind help, Shaundell.”
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“They delivered a peloton tread+. They were quick and efficient, got everything set up quickly. Walked through the initial setup of the treadmill, cleaned up everything so not a single piece of packaging was left behind. Super nice delivery people.”