The United States Postal Service location at 716 Beacon St offers walk-in passport services and is one of over 30,000 retail locations nationwide. It provides delivery of mail and packages. Customer experiences at this specific post office vary significantly. Some reviews report very bad experiences, with postal workers described as unhelpful, rude, and creating arbitrary issues, such as providing incorrect instructions for customs forms. One detailed account describes a frustrating and inefficient process for mailing an international package, resulting in wasted time and the package not being sent. However, other reviews highlight positive interactions with specific, dedicated staff members. These employees are praised as extremely kind, nice, helpful, friendly, and efficient. They are acknowledged for going above and beyond their jobs. The location is also noted for having terrific and dedicated mail carriers who are always on time, efficient, and trusted for their many years of service. These individuals are cited as the reason for a five-star rating, with their commitment making the customer experience a pleasure. The reviews collectively indicate that the quality of service at this post office depends heavily on the individual employee encountered.
24/7 kiosk is also 24/7 at this location. Was able to drop off on a weekend!
August 2026
The Newton Centre post office is the most understaffed and inefficient post office in the world. It’s awful.
May 2026
We came in for a passport appointment during their walk-in hours but they turned us away. According to them, because they were understaffed that day; however the place was empty when we arrived.
