The United States Postal Service location at 716 Beacon St offers walk-in passport services and is one of over 30,000 retail locations nationwide. It provides delivery of mail and packages. Customer experiences at this specific post office vary significantly. Some reviews report very bad experiences, with postal workers described as unhelpful, rude, and creating arbitrary issues, such as providing incorrect instructions for customs forms. One detailed account describes a frustrating and inefficient process for mailing an international package, resulting in wasted time and the package not being sent. However, other reviews highlight positive interactions with specific, dedicated staff members. These employees are praised as extremely kind, nice, helpful, friendly, and efficient. They are acknowledged for going above and beyond their jobs. The location is also noted for having terrific and dedicated mail carriers who are always on time, efficient, and trusted for their many years of service. These individuals are cited as the reason for a five-star rating, with their commitment making the customer experience a pleasure. The reviews collectively indicate that the quality of service at this post office depends heavily on the individual employee encountered.
We came in for a passport appointment during their walk-in hours but they turned us away. According to them, because they were understaffed that day; however the place was empty when we arrived.
May 2026
Polina was the SWEETEST she helped me get my passport renewed even while off the clock
March 2026
Passport appointment running very late. They ask you to come early but they are nowhere to be found.Don't make your appointment here if you care about your time.
