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“Nate was a wonderful help to set up my new phone. Definitely deserves recognition.
I’m a regional manager for multiple stores and he blew it out of the water.”
“My phone screen protector had cracked in two areas when I accidentally dropped it . The service I received today was great . The technician was friendly and very experienced in handling my phone and the application was seamless and perfect”
“Ask for Mario- my guy knows his tech.
I was having issues with the data usage on my phone not connecting with my apps. My iMessages & FaceTime weren’t recognizing my phone number. Mario was able to identify an issue with my SIM card, was able to navigate AT&T processes to fix the issue within my family plan, and then helped with an upgrade. Not only did he identify the root cause of my problem quickly & efficiently, he also offered really great advice and opinions on phone upgrades and streamlined the process to make it the best possible experience. He hooked it up.
This was hands down the best experience I’ve ever had going in to a phone store with any kind of issue. Both Mario & his other coworker were incredibly friendly, understanding, & helpful. Even if this location is a bit further away than others close to you, it is 100% worth the trip for the level of service you’ll receive.
10/10”
“Fransisco was amazing! Very helpful and patient. We came in for a new phone and needed everything transferred from the old one. At one point there were two customers after us and Fransisco professionally helped us all. Making everyone feel like priority. Never seemed overwhelmed.”
“Jenifer helped me out yesterday and was super helpful and fast when I was purchasing a new phone. My new phone works great and the whole process took less than 15 minutes. Will come back!”
“I had an issue with my phone and Chris, the store manager, was able to quickly diagnose the issue and get my phone back up and running. He was also able to help me with other questions about my account. Overall this was a great customer service experience. Thank you, Chris!”
“I love how sweet they were, they gave me a discount on the iPhone 13 Pro Max, and 3 discounted cases. I was really surprised, and the phone was in really good condition(it’s my first time buying from them, and it was great)!”
“Went today to get wife new IPhone. The staff was very helpful and knowledgeable . Answered all of her questions and helped get the new iPhone started. We highly recommend this location for any of your IPhone needs. Besides being knowledgeable, the two gentlemen that helped her were very personable.”
“Checking out the prices of the phones they do got pretty good phones there to tell you the truth I already got a phone back just in case mine's break I know where to go”
“Ron and David were both very friendly and knowledgeable. While waiting for my new phone to be set up, we all had conversation with other customers in the store that was insightful and refreshing. They both maintained a professional attitude and it was a very pleasant experience. Best customer service I've ever received at any establishment. They represented AT&T and themselves with great light. Kudos to Ron and David for holding down the mineral spring ave store!”
“Had a great experience with Jonathan at the Boost Mobile store on Lonsdale Avenue. Just bought a new iPhone 15 and took it to the store for activation. There was some difficulty because my service is through Boost Infinite which is somewhat different from the regular Boost Mobile. Jonathan opened a chat with customer service and got them to send me an e-sim which allowed me to activate the new phone. Really appreciate the time he took to do this even while dealing with other customers.”
“Went here expecting to have to buy a new phone because mine wasn't charging. Instead of doing what any store would have done and sold me a phone I didn't need, the owner took the time to clean my charger port out. Now my phone works like new. I will definitely be coming here when its time for an upgrade. 10/10 customer service!!”
“Adrian was really helpful with setting up a new phone. He was really informative and chill. I did not get the manager’s name but he was super kind and patient with my mother. I recommend coming to these guys.”
“I really usually hate coming to this location the people that are usually there just make you not want to be there && only go when I’m tired to don’t feel like traveling further and it’s close by ..but I went there wed night . When Ashley was working . I had to switch my daughters line to another phone after she broke hers. There was only one person when I got there && within minutes the store filled with 5 more & Ashley was the only one there and it was about an hour to til closing . She was so friendly and helpful to every single customer . She really went above and beyond and made my whole experience great , since I wasn’t happy mt daughter broke her phone to begin with . Thanks again Ashley. Would come here if there were more friendly staff like her.”
“Steve was the bomb. After my wife had the black screen of death and she got a new phone from Verizon insurance, and after the person transferring the data didn't do it correctly, we went to this store, which was the only one that was open!! Luckily Steve was there and transferred all my wife's data and all of her info back on her new phone within 30 minutes. Thanks again Steve!!”
“Went there the other day to transfer a phone/number to my already existing account. Jerremy was so patient and kind in the process as there was alot of information I didn't have. He went above and beyond to help us figure out password and account information. I will always go back to this branch for help and sales.”
“Mike at the Verizon store on Wayland Square was excellent to work with. I recommend him highly. He is knowledgeable, patient and super helpful. He went out of his way to assist us.”
“Very friendly, needed a charge port replaced and while waiting for the part to come in they gave me a wireless charger to use for free until then. Prices pretty reasonable and the repair itself only took about 30 minutes. Will go to them again for future repairs”
“Toby V is a great guy. He did excellent work o hope he's there ever time I go. Friendly straight to the point and gave me info I didn't even know I needed. He's doing great things over there. I appreciate his hard work he made me feel right at home we need more people like him in other customers services jobs.”
“Yoo you want Abby and Oswald awesome people the customer service kept giving her shit but Abby stood strong even though it took four hours to get my phone she never gave up you guys are awesome and thank you now my new favorite metro spot”
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“I fixed my Iphone 15 pro max screen in 15min. This is my second time coming to this store. The guy was so helpful and nice, thank you for quick and good service. Highly recommended.”