Sears Appliance Repair offers excellent service, with technicians noted for their professionalism, knowledge, and punctuality. Customers have appreciated clear explanations of issues and repair costs. Technicians have been commended for their ability to repair a variety of appliance brands and models, sometimes using simple household items and cleaning up afterwards. While some customers have experienced mixed feelings, with one initially facing a misdiagnosis and high cost, a second diagnosis led to a much cheaper and successful repair. Another customer found the technicians able to identify the model and part number needed, even when the original plate was worn off, though parts were not available through Sears. The service is covered by a satisfaction guarantee. However, some find it annoying not to speak to a real person when calling, as automated systems can be frustrating.
Tried very hard to find a leak in my dishwasher without success. This is the second technician that could not see/find the leak. This was a recall appointment.
July 2026
The service man was knowledgeable and got the job done quick. He gave us an honest opinion on weather or not he would have done the repair or purchased new. We opted to repair and feel good about the choice. Would use them again.
June 2026
Zac was in time, friendly and knowledgeable. He fixed the issue under 1/2 hour.
