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“Amanda was super helpful, explaining the difference between priority and ground shipping. She also shared tips on getting free priority shipping supplies in-store and online. Great customer service and a delightful experience!”
“The Post Office at 1179 Main St in Wakefield is honestly a little hidden gem. It’s only ever really busy a couple of weeks before and after Christmas, which makes most visits quick and easy. One of the regular staff members, a woman who works there often, is extremely friendly and does her job very well—always professional and efficient. I can confidently leave prepaid packages without worrying about needing a receipt or whether they’ll get scanned properly.
I almost hate to leave this review because I don’t want word to get out and have this place overrun with humans, but credit is due where it’s earned. Great service and a stress-free experience every time.”
“This particular branch in Saugus MA has very difficult parking out front on a very busy thin street. There is parking behind the building, but you have to drive around, which is not a big deal. The staff are very friendly but it is busy and a line can form that will take you quite some time to get to the window. I use this post office if I’m in the area out of convenience. If I have to make a special trip, there are other quicker post offices around just as close.”
“I can't say enough about the exceptional service I received from Boxford Post Office and Postmaster Giana Stachulski. I had ordered a package from Australia on November 30th, with the intention of giving it as a present today, December 20th. However, the USPS tracking updates were sluggish, and I was starting to worry it wouldn’t arrive in time. After submitting a request for my package to be expedited, Giana went above and beyond to make sure I received it.
She personally called me to let me know the package had arrived at the Boxford Post Office, and she assured me that she would carefully search through the parcels to find mine. True to her word, Giana hand-delivered the package to me, ensuring it made it to me on time for my special occasion. I was absolutely blown away by her kindness, professionalism, and dedication to customer satisfaction.
This level of care is rare, and it’s clear that Giana is truly committed to her community. Thank you, Boxford Post, for having such a fantastic team! Giana, you made my day—I'm beyond grateful for everything you did!”
“I had some issues with forwarding mail to a new address. This was the third post office that I visited and the only one that was willing to look into the issue. I spoke with two people, whose names I wish I had remembered, both of whom took steps to resolve the problem.”
8:30AM - 12:30PM
321 Main St, Wakefield
Post Offices
“Had a positive experience last week with Rexxx.This gentlemen was nice, chill personality, informative, and brought ease to my anxiety felt morning. I had some very important documents to send off, and Rexxx explained everything I would need. Explained my price options, asked certain questions to give me his best opinion, but left the decision up to me.
The last thing you need in stressful situations is an employee that is just wired tight about everything and have no personality. Rexx has a great sense of humor and certainly made me laugh that morning.
Great experience and wouldn’t hesitate to get my business and mailing needs taking care of at this location.”
“There's a clerk works here his name is John he is the nicest most efficient postal worker I've dealt with in a very long time. And he's easy on the eyes ? Just a super guy they're lucky to have him. The convenience of this location is much appreciated ?.”
“I have visited this post office several times in the last few weeks and have had nothing short of outstanding service. The staff all are extremely timely, courteous, and helpful. There is rarely a line and if there is, there are 2 associates helping up front. The attitude of the staff is positive, kind, but also professional and helpful. All the staff I have interacted with are kind, but Alicia especially has been amazing. I have a somewhat complex and time consuming transaction and she doesn’t skip a beat with it. She embodies what every employee should strive for and I would go out of my way to visit this location as unfortunately I have not had this same experience at all locations, it varies wildly. 5 shining stars to Alicia and this location!”
“We are a local business and the folks at this location were beyond helpful in getting us set up with Change of Address, etc. I also love the building they are in. Great people, great service.”
“Fantastic service for passport application.
We schedule our appt online which is pretty easy to do. The gentleman who helps us is very friendly and helpful.”
7:30AM - 1PM
1751 Main St, Tewksbury
Post Offices
“Plenty of parking spots outside, and space inside to prepare anything before mailing. They have friendly staff, describe possible options for mailing with patient. I found that they do have money orders to purchase, just in case if you didn’t know! ;)”
“Excellent service here. I come here because my town USPS is so terrible lol. USPS has been gutted by the gov to push private companies to take over but the problems from that isn't the fault of the location. The employees here have always been super helpful and friendly.”
9:30AM - 12PM
55 Spencer St, Lynn
Post Offices
“LIsa and Lisa -the best. Knowledgeable-fast- comedic as well as entertaining . Enjoyable experience every time I go there.No other branch compares. She is never out of line or disrespectable . She suffers fools and idiots with grace and aplomb.”
“Always Excellent Customer Service At the Stoneham Post Office! The Woman the Run the front are Excellent With helping Customers get there package off and get stamps ECT... Can't ask for better Employees then the staff you have at the Stoneham Post Office! Thank you it's My Pleasure to come from Medford to do my business here!”
“Tom is the best! Went there yesterday. He even saved us money on the envelope by suggesting to use our own. Now this is customer services! Greeted us with a smile and welcoming attitude. Wish I can give 10 stars. Drove to this one instead based on other negative reviews for the one on North Andover.”
“My wife loves to loudly yell over my shoulder “do NOT throw that out! I’ll sell it. Someone could use that, it’s in great condition…practically brand new!” Which of course leads me to (almost) ask why she bought the item in the first place if we never ended up using it and now I’m here unearthing it in the attic like fossil in western Utah. THAT being left unsaid of course she sells probably 1.3 things she claims she’s going to sell. The rest end up BACK in the attic where this whole story began.
ONE of the things she sold she forgot to mail out the night before going away for a few days. The buyer was expecting it at a specified time and it needed to be mailed “tomorrow PLEASE!” I am a 50 year old man and somehow I’ve managed to dodge the Post Office for pretty much all 50 of my years. I just have a great wife that handles things like that and it’s not a place I ever need to go. So going in I had the address of where the item was going and the item itself.
I would not have known where to even begin if not for the welcoming and sincere “how can I help you today?” I was greeted with by Allison behind the counter. She walked me thru every step, explaining everything along the way in a manner that I could probably walk in next time and mail something myself! She was great. When I tell you she not only banged out every step of the process she did it happily. Just exactly what service should always be when someone is “working” somewhere. Thank you Allison. I hope you see this and you have a better day because of it. I was the clueless guy mailing the football jersey late on a Friday. ?”
“Today I got my passport for the first time. Between the snow and going to the wrong location. I surely thought I was going to have to reschedule. However Bob was very helpful and made it happen. Thank you!”
8:30AM - 12:30PM
5 Bedford St, Burlington
Post Offices
“Omg! Tim here has gone beyond the call of duty to find the perfect box to send to Japan- saving me a whopping $60!! He is so kind and helpful. He made my day! Thank you Tim! ?✨?”
9:30AM - 12PM
245 Maple St, Lynn
Post Offices
“The Staff at this location are 2 of the friendliest people I've ever encountered. I come in there with at least 30 priority envelopes to mail, each one having to be manually entered. It can be time-consuming and tedious. Kelly has helped me the last 2 times I've been in and the other woman (whose name has escaped me, sorry!) helped me during my first visit. Both have been so great, helpful and friendly. They get me in and out of there in record time and make my experience very pleasant. Heck, even the fellow customers I've encountered there are super friendly, too! It's nice to be helped by people that are happy to be helping! Great work, keep it up!”
“People were very very helpful. Did not expect that they go to the extra mile to solve my issue, although they were busy. Did not expect this cooperation. They are alll good stuff the employees and the supervisor”
“Excellent service.
I needed to replace my Passport Card. I was in Houston the week before and tried to do it. I was met with rudeness and ignorance and took my stuff and left.
I was absolutely thrilled with the service I recieved at the Lynn, Willow Street, PO. The teller, Rashid, was calm, knowledgeable, and efficient. Asked pertinent questions and offered suggestions on how I might do things.
If all of Government & business operations were as good as I encountered here this country would be running much better than what we have now.”
“I never had a bad experience at this post office for almost 6 last years. To avoid a queue, it's better to consider the busy times shown in the graph above.”
“Excelent customer service! Paola saved my day. I went there because I put the wrong address on a package and online said that It was returned to the sender, I explained that to her and even though It was a long line of people, she went above and beyond looking for my package and she found it. Paola is awesome. Give her a raise ?”
“I've used this post office for years and the staff is uniformly courteous and helpful. Not sure why some of the reviews are negative. There is a long wait at peak hours (e.g. Noon) and before the holidays so they may be a bit understaffed. But that isn't the fault of the employees. They are a good bunch.”
8:30AM - 12PM
2 Abbott St, Woburn
Post Offices
“If you are coming here to drop off a package that's all set, then you'll be fine.
Anything else I can't promise will be a good experience because they guy working there is indeed a sad dude. Based off what everyone else is saying, I wouldn't go here if you literally need help with something.
Only come here if you know exactly what you're doing. I put 5 stars because I'm cool with just dropping off a package and flashing a smile.”
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“I love giving credit when it’s due. Ken has some of the best customer service I’ve seen in a long time. He went above and beyond in helping me even though I’m 2,600 miles away! Thank you Ken you are appreciated.”