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“I've been with Freedom a couple of years and they're always pleasant to deal with. Not a huge fan of the phone customer service who were not helpful during a series of unfortunate transactions resulting in over $100 in fees. I did go to the Northampton branch in person instead where the manager overheard me speaking with a teller to try and sort it out. She immediately waived all of the fees for me and I left very happy as I was not expecting that positive of an outcome! The people in the branch are friendly, flexible and helpful. Will definitely be back.”
9AM - 12PM
200 Westgate Center Dr, Hadley
Credit Unions
“Went in to apply for a car loan and worked with Briell and it was a smooth process and she made sure to explain everything to us in a way that was easily understandable”
“Excellent service and friendly as always! I actually come to you folks before I go to my primary bank. Even though I got lost in that mini city called UMass, and was late for my appointment, they took me in and we shared a laugh about it. I can't thank you folks enough.”
“I was in need of urgent assistance while on vacation and nowhere need a branch. I needed to send a wire transfer and the manager Lisa, went above and beyond to help me with that! I am unbelievably grateful to her and the rest of the PNCU team that helped me out of a very tight spot. Thank you!! ❤️”
“I've been a member for quite a few years here at Freedom and love this credit union. I've been to just about every one of these branches mentioned here and never had a problem. For any of you who did have an issue, I urge you to give them a chance to turn it around and you'll be happy you did. Freedom Credit Union, the best banking institution around !!!!! Let me do your commercials !!!”
“I was facing significant financial difficulties and sought assistance. Upon visiting Holyoke Credit Union, I consulted with Brian Risler and Anabela Blake, who thoroughly reviewed my options. As a result, my financial situation has substantially improved. It's essential to recognize the value of supporting local credit unions, as they can provide pivotal aid. In my case, they were instrumental in my recovery. I extend sincere gratitude and appreciation for their exceptional service.”
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“This is a good credit union. Every staff member I’ve interacted with has been very kind. They seem to remember you making you feel seen! Most recently I dealt with Kathryn for my banking needs. She was very helpful and got the job done quick as I was in a rush to make myself available for a call—very grateful!
D’ahnee Lorenzo
REALTOR | dahnee.com”