Lia Auto Group is known for its helpful and friendly staff, especially in the parts and service departments. Customers appreciate the fast and efficient service, with some noting that parts are shipped quickly and at a lower cost compared to local dealers. The service team, including representatives like Hayley Fairman, is praised for being honest, straightforward, and keeping customers informed throughout the repair process. Customers have also experienced positive interactions with sales staff, who are helpful even when no purchase is imminent, creating a comfortable atmosphere without pressure. However, there are some concerns. Some customers report issues with the service quality, such as poor cleaning after oil changes and inadequate communication about repairs and inspections. There are complaints about technicians not completing multi-point inspections and not returning calls from management when problems are raised. Despite these issues, some customers acknowledge quick resolution of repairs, sometimes with assistance from specific staff members, and appreciate the effort to provide loaner vehicles when needed. Overall, Lia Auto Group is recognized for its helpful staff and good customer service, especially in parts and initial contact, but experiences with service quality and communication can vary. The dealership strives to assist customers efficiently and with honesty, making it a generally positive place for automotive needs.
Would of got five stars,but the last time I was in servce department there was to many hiccups.
August 2023
I only browsed the lot but it has plenty of room to drive around and browse.
April 2023
Good customer service/ parts department.They shipped out a part to me for half the price my local dealer was asking. I called them up and within a few minutes they explained which part I needed as there were a few variations listed for my make & model.
