The UPS Store #0325 in Northampton is a locally owned and operated business offering a range of services including packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, and faxing. Customers appreciate the expert assistance and care provided by the staff, with many noting their dedication to customer service. While some reviews mention a few grumpy staff members and issues with Wi-Fi and phone service, the overall sentiment is positive. Regular customers feel welcomed and valued, often being greeted by name and enjoying friendly interactions with staff like Nova, Joe, and Heather. The team is praised for their professionalism, especially in challenging situations, helping to customize packages and manage difficult customers. Many individuals return for their shipping needs, highlighting the pleasant experiences compared to other shipping options. Overall, The UPS Store in Northampton is recognized for its commitment to excellent service and customer satisfaction.
Overall its great except for 1 person who's always in a bad mood and clearly doesnt like his job.
July 2025
I had a return for an Amazon package, and the employee, Heather, was very kind and explained the process to me. The label costed me $4 but it wasn't an inconvenience at all. I just wanted to the package out of my hands and Heather was all smiles. Very helpful and courteous, she deserves recognition for superior customer... read full comment
June 2025
Received excellent help with my packing and shipping! Very pleased with the level of service.
