Citizens is a banking institution that aims to help its customers manage their finances better. With approximately 1,100 branches across 15 states and around 3,100 ATMs, the bank provides a wide range of services to its customers. Additionally, customers can access the bank's services online, through its award-winning mobile app, and via its customer contact center. The reviews indicate that the bank's staff is professional, diligent, and exceptionally helpful, providing a positive experience for customers. The bank is a member of the FDIC and an Equal Housing Lender.