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“The quality of service is not like it used to be before Ace came along. I hope they get things back on track or all that new stock and revised store layout is going to go real quiet real quick and everyone is going to go back to the Big Box stores. By the way the big box stores have started to focus on customer service more than in the past.”
“Great staff, always there to help customer.
Can't give #1 to anyone...big problem ?
All employees deserve # 1.
Great team....keep it up guys..
In business you will win if you have great customer service.
Store coming together ?”
“They’re always helpful and kind. Virtually all the employees really know their stuff, and if they don’t, they find someone who does. So nice to have a place like Ace so close!”
“Had an issue with an expensive purchase we made … called the Wareham store… phone handed to us Brendan the Sales Manager… had a brief conversation, problem resolved to much satisfaction and could not be happier. Can’t ask for more than that. Thank you Brendan. Cape Cod Roofing and Siding. Skip”
“I came into the store in a pinch, for a very random, specific bolt for my bike saddle for which the original bolt broke. Long, boring story but I basically needed a new bolt so I could ride my bike home to South Dartmouth, otherwise I'd be looking at a v long and expensive Uber ride lol. I'm sorry to say I don't remember the guy's name who helped me but he found exactly the bolt I needed and I was out of there in 3 minutes and only ~50¢ poorer. Fantastic service, great location and the store was PRISTINE!”
“Prompt, detailed and professional. It was actually a pleasure to have this technician diagnosis the problem. He was very accurate and detailed in his diagnosis and, ordered the necessary part to repair without any issues. I know this because Shane returned on the our scheduled appointment after the part came in and competed the job as effectively as he did diagnosis the problem. Thank you!”
“Have a little bit of everything, and if you can't find it they will get it!! If You have questions on a product to use for a certain job, very willing to help!! Thank you for helping me with my mold issue..”
“Needed a tub that was smaller than what's normal because of the age of my house that I couldn't find in stock other places, they got it for me hassle free.”
7AM - 5:30PM
157 State Rd, Sagamore Beach
Hardware Stores
“Great stuff! Pete, the owner is such a good guy! Such a welcoming atmosphere in the shop! And don’t forget to check out arts bike shop which is attached. Really impressive!”
“I finished my DIY project with a patio, I bought composite filler at the fishing store, because it was the only one there that was gray in color. Thank you as always for having everything in stock and always at low prices.”
“Well, being married to a carpenter, he considers it a date when we go go to HD. What else can I say. He thinks HD should sell coffin kits.
Make it yourself, and he'll conduct the work shop. Who can afford a funeral home? Seriously, think outside the box the same goes to Lowes, another fav date.”
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“I was trying to match some old Benjamin Moore stain, no one else could match it. Onset Hardware matched it perfectly! Going to be a loyal customer! Thanks for doing a great job!”