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“Anyone who lives in the Palmer, and surrounding communities Knows that Rocky's Ace is the place, its a catchy phrase but it also correctly reflects the traditional values that local shoppers and Do it yourselfers have known as the Truth for us for a long time.Of course we all have options, going to other big box stores or lesser known outlets for hardware, but the Value added fact of having your local Rocky's be immersed in the community and staffed with knowledgeable helpful people is my reason why I say They are my place for the "Helpful Hardware people", they mean it, and So do Ipeace outMrQ129 Trip Advisor”
“Great customer service! Went looking for UPS dropoff location and it was inside the hardware store. Picked up some hardware items while I was there! Very friendly and helpful team!”
“Excellent customer service!Ordered 3 ton of pellets on Monday from Squier after Robbins Garden in Oxford screwed me over since August. Squier had the product available and able to deliver Thursday!!!!Highly recommend doing business with Squier!!!!!”
“Their washing station is amazing! It’s so easy and comfortable for your dog and yourself. No hair and mess in your bathroom! The dryers are a great plus , no wet dog in your car.”
“My family had the most pleasant experience both in the Ware Lowe's and at home where two extremely polite and determined to get our new appliances inside our 200 plus years old home...Henry and Jose both worked well as a team and listening and advising as to how we're we going to get this huge new fridge inside our awkward sized kitchen.They managed to bring in new washer dryer, oven and fridgerator! We never have had such nice appliances nor kind and hard working employees ,from careful parking to not breaking a thing in our crazy grandchildproof home .Ive never felt so happy and comfortable My family is so grateful from the sales man who helped up pick out our new appliances to the awesome delivery crew ..They did an excellent job in super hot weather all with a smile on their face”
“I paid for a $400 toolbox on Sunday and was told to pick it up today. A very nice girl at customer service was in the process of assisting me when another girl came over and told her they needed her in another area. She walked away and left me hanging. Definitely lack of staffing and management should learn some manners when a service person is helping a customer. Next time I'll buy from Amazon Prime with free delivery. I felt bad for the girl who was embarrassed that she has to leave me hanging.”
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“Always helpful, awesome shop with good (fair in 2024 all considering) prices. A game changer, what used to be called “good common business sense, is they don’t look down upon you if you’re not a plumber, like some other local shops are notorious for. Too bad it’s not common anymore. I determine where I spend my hard-earned $, and when my contractor had me buy fittings to save time, I went here, will go back to support local businesses, and highly recommend!”