“This location rules. I have an insurance replacement rental and picked up my car this morning (8/19), ahead of the scheduled reservation time, within 24 hours of the reservation being made after-hours, and it couldn't have gone any better. This was probably the least stressful rental reservation experience that I ever had, and it was also really nice to speak to a friendly counterman. In a time and era where customer service is non-existent, I am used to being treated like a burden and being at the mercy of someone who is indifferent or worse, and it was SO nice to actually speak with someone who was helpful and kind when I was anxious and under duress about my situation. As I was in a rush, I didn't get his name, and I forgot to thank him, but I hope he sees this and knows I appreciated it. I have rented many vehicles in my time through other agencies (first time with Hertz) and I'm always prepared to feel unwelcome, sort out something while I'm there, get on the phone with corporate, wait around for an hour or more, and wind up in a less than ideal situation. Not today! I also appreciate the efforts by the call center employee who touched base to confirm all the details for the reservation, he was very thorough and I appreciated the quick turnaround. I will probably never bother with another rental agency again other than Hertz, what a difference from all the rest. I will go out of my way to visit this location in the future if I need to as well if it means receiving this level of service again. It's a rarity.”
“Ive been to multiple avis locations and never have the same level of service as I do here. Karla at the front desk always takes care of me and is considerate of my time if there aren't cars available to come back at a later time. My favorite Avis.”
“Thank you to Ade and Carla for their excellent customer service and doing their best to facilitate our hire agreement whilst experiencing difficulties with our card. As international visitors they were amazing to us. They did everything within their power to get a work around. Through no fault of theirs, the Budget system only allows for cards to be swiped, there is no facility for chip and pin which is really needed to facilitate international visitors. Budget corporate please take note! We were given a fantastic vehicle and felt very safe in it. Go raibh maith agat Carla and Ade ☘”
The rental market in New York can be tricky: prices fluctuate and some companies add unnecessary insurance or extra fees. Travelers recommend booking early because making a reservation several months ahead can lower your price. It's also important to pick a reputable company and read the terms carefully to avoid hidden charges. Below you'll find local advice on where to find affordable car rental in New York and why Drivo stands out.
