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“This is a great location that keeps up on inventory. The staff has been friendly and helpful aside from one floor manager who has given me a hard time for clearance items 2x now. After I already paid for the items he followed me to my car and tried to take them back! It felt weirdly personal, I’ve never had this happen and it was embarrassing. Talk about uncomfortable. He made me feel like I did something wrong. The store manager however was very nice and seems to put the customer first. He honored store policy and allowed me to buy items as they rang up at the register so I will raise to 4 stars. If I happen to encounter the floor manager again and he follows policy I’ll be sure to update to 5 stars because that’s my only complaint.”
“Fantastic service from start to finish. Mike, Dan and crew were awesome every step of the way. We have a 1910 house - and wanted to burn wood more safely in our existing fireplace. We chose the Vermont Castings Montpelier II - wood burning fireplace insert. Service and product were excellent. I went to two other places that treated me poorly. So happy I found the Fireplace Store!”
“OK, people, you already know. Would you go in the store for one thing it just doesn't happen. There's so many things to get that. You need out of the store, so be careful how you spend, because it will be worth it.( you dig.)!!”
“Nyesha C. assisted me with a large purchase a year ago and I forgot to give her a shout-out! She was very professional and courteous and was a tremendous help when it came to my selection on flooring. Awesome employee!”
Appliances
Appliances
Appliances
Appliances
Appliances
“My experience was incredible. The sales was so helpful and Bill (the owner) was amazing. He called and worked with me directly to get all the appliances o need and wanted for my new home. I was even able to get the Aga stove was dying for! He called me consistently giving me updates all along the way. The moving company was amazing. The two brothers went about and beyond to get my appliances in my 1700’s house which took a lot of thinking outside the box. I can’t recommend Hancock enough!! Top of the line appliances you can’t find everywhere with top of the line service to go with it!!”