Car Rental in Quincy, MA

“Best rental agency I ever used better than enterprise. The vehicle is always on site. If I am late coming to them they hold the vehicle.they are committed to excellence. I'm going to be a life life time user of their service. I would recommend them over any other rental agency. I not only have a rental agent but now I have a friend.”

“The trio of employees that I had the privilege of working with at this location were outstanding. I understand that most businesses are struggling with understaffing, however, the people that mind the store and make sure things run smoothly are fantastic. I rented a Subaru Legacy with just over 2k miles-gorgeous ride, smooth and worth every penny. Thank you to the staff and a great experience renting a car for Christmas outlet shopping. 10/10”

“Due to unforeseen circumstances, I found myself needing to rent a car from Enterprise. Thankfully, Laurin’s exceptional service made the entire process incredibly smooth and easy, greatly enhancing my satisfaction. I particularly appreciated Enterprise's unique pick-up and drop-off service. Initially, I was somewhat apprehensive about it, but the friendly staff member who assisted me upon returning the car ensured a comfortable and safe drive home. The professionalism and kindness of the staff at this location have left a lasting impression on me, and I wouldn't hesitate to use their services again for future car rentals.”

“The people working here are amazing and hardworking, but it seems the place needs more employees. Only 2 people working and we were like 10 customers in line. Also Hertz allows you to reserve without having a car available, they really need to organize everything better”

“I first signed up for a Zipcar membership in Madison, WI, and generally had very positive experiences there. When I moved to Boston and had a look at all these reviews I was kind of dreading the occasions when I would really *need* to rent one. I just figured, well, in a major city things are bound to be more chaotic. But I've rented 3x now with them and I was very happy with all of my experiences. I did have to contact customer service for each rental to deal with some issues (e.g., locked gate for returning the car, previous renter very late), but I got through very quickly to someone, and each of the people I spoke with was super helpful and very friendly. *However*. . . it's important to go into this with sensible expectations and to be prepared to change things up if needed. For my most recent rental, the person who had the car before me was stuck in traffic and eventually we had to switch to another car--not the company's fault, that just happens. For my trouble, I was offered a significant discount, which I appreciated, mostly because it allowed me to take care of a lot more errands by having the car for longer. In terms of renting strategically, you can do the following: (1) try to rent a vehicle that's in a less busy neighborhood, less usage on the car; (2) check out the vehicle in person beforehand to see if it's pretty beat up and more likely to present problems--also to figure out where the car is parked, which is not always easy to figure out; (3) try to choose a vehicle that does not have a lot of rental time before or after to avoid being delayed and to allow you to extend time if needed. To be honest, if I had someplace important to be (wedding, business meeting), I would either not rent a Zipcar, or have a back-up plan. Customer service: it's quite possible you may end up speaking with someone who is not in the U.S., not shocking that they're outsourcing. But the people I spoke with had perfectly good English, and I found them very pleasant. You would think from reading this whole string of reviews that literally everyone who rents a Zipcar has some kind of nightmarish experience. I'm going to guess that anyone who has a terrible experience is much more likely to post here?”