Hardware Stores in Salem, MA

“This is my go-to local hardware store. I didn't even know about it until someone told me about it, after I had been living in Salem for well over 10 years!

Everytime that I walk in the door, there is always someone greeting me and asking if I need any help. And since I know absolutely nothing about anything requiring hardware, I always do. So I appreciate that.

The entire staff - or at least everyone who I have dealt with - is very friendly.

I also like that they are affiliated with ACE Hardware. So I can go on the website, order what I need, and then just go pick it up.

Keep up the great work, everyone!”

“There are two absolutely lovely individuals who work here at the tool rental. I had rented a carpet cleaner and the first person I met at pickup had made sure I had the cleanest one and the associated attachments. They also gave me a very informative walkthrough of the machine and its parts. Pricing and fine print was transparent without being boring haha. I would 100% rent here again purely for the excellent customer service. Drop off was smooth and both staff members were very kind and personable. :)”

“Good Afternoon, I have been coming to the lumber department for years now, and began going with my grandfather back in the early 2000s to help him find cuts of wood for his job. It was a tradition we had to go there after we would eat breakfast together on my day off from school. I have always been treated with exceptional service throughout my life whenever I needed to grab some plywood cuts for a bed, or something for my family. Those boys in the lumber department do their job to the highest level of satisfaction. One day, when I was shopping recently, I was disappointed in the management's treatment of them. One of the managers was constantly barking orders at them, and being incredibly unethical in his speech. I couldn't believe it, especially because those boys do an incredible job and are always attentive and caring, part of the Home Depot's core values. It seems as if one of those managers tends to sit on his behind and eat fast food all day while the workers break their backs. I'm just calling it like I see it. Pay those boys more! They deserve it.”

“The quality here is unmatched and the guys I dealt with were super helpful, which I needed because I was all over the place with what I thought I needed. They offer delivery service too if needed.”

“I would like to say thank you to sue from appliances department.
What an amazing person she is very sweet kind and very extremely helpful I am very extremely happy with her customer service and I was on a budget and I was looking for something with my measurements she went over and beyond for me and she was so patient with me thank you sue for just being you if know customer has ever told you this I appreciate you and your kindness it goes a long way god bless you and for the young man I didn’t catch his name thank for your help bring the washer to my truck I appreciate you as well”