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“I wanted to buy the 4 outdoor dining chairs that were high up on the wall display. Went to the service desk asked for help and no one came. I did ask the garden employee Jim who was outside and without hesitation he came right over and got the chairs for me. He also opened a box for additional chairs that I wanted. He saved Home Depot from a disappointed customer to one who will return again ! I almost walked out empty handed but instead bought 6 chairs ! Yay Jim ??⭐️
Boo to customers service department - room for improvement !”
“Kenny was amazing and I had the best experience ever!
The following day I was presenting at a sales conference and my booth wasn't delivered, so I had to recreate the entire booth from scratch. When I told Kenny what I needed, he did everything to get me what I wanted.
Thanks to Kenny, I was able to accomplish what I could not have done without his help.”
“I bought a product at one Home Depot but went into the Danvers store. Sean went above and beyond helpin me. In fact, the guy he helped before me had the same experience. His name is Sean.”
“Deidre was very helpful in accommodating me getting my new fridge and microwave. She also was very kind to all the customers who asked her questions while she helped me simultaneously. She provided helpful advice on the appliances and was very mindful of customer safety when using the electric latter.”
“I was at the Peabody store for Patio umbrella. Pauline helped is find the right one and happy to assist us. I would highly recomemmend the Lowes at Peabody. The staff is very helpful.”
6AM - 10PM
1100 Revere Beach Pkwy, Chelsea
Home Improvements
“I had an issue with a broken water heater that was installed at 8:00 PM to find out it was cracked causing all the water to spill out. We had to take it apart and return for a new one before the store closed that night. Thank you to Sarah and Jackie who made the process seamless and doing the right thing and saving us some money. In an era where customer service is a lost art they stepped up and talked me off the ledge with their help. I say Thank you for your help and making the customer feel appreciated again.”
“I purchased a grill from Lowe's in Saugus yesterday and I had a great experience. I dealt with Tim, and Nathan (the blond guy). They really helped me and answered all my questions. When I went to pay for it Jim really helped me as well. All three of these gentlemen should be commended in some way as to how courteous and professional they are. Tim, Jim, and Nathan are a great asset to Lowe's. I will continue to shop at Lowe's because of these gentlemen.”
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
“A huge thank you to Monique And Max for their help with some flooring, I needed to return for my employer. Monique took the time to look up the purchase and was very helpful, patient, and friendly. I was very surprised also at Max’s enthusiasm to be so helpful with unloading the flooring and bringing it into the store for me, as most stores, I frequent, found not too many employees to be very helpful. Thank you guys so much! I wanted to add a thank you to Jill also because every time I’ve shopped in the store she’s always been super friendly. It seems like a good working environment as I have never seen any employees look grumpy and they always seem to interact well with each other”