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“Folks were helpful and proactive. As soon as I walked in I was directed to pick up. A customer care rep Marie stepped in and got me sorted while Matt from pickup was handling inventory. Matt helped me get to John in electrical to find the correct interconnected smoke and carbon fire alarms. It was the most efficient weekend morning errand I had.”
“Love our transaction at this place. Customer service was top tier and loved how they got everything out quick and were extremely professional. On top of it all it was affordable. Thank you guys!”
“John the manager of the Salem Home Depot of Massachusetts is one of the nicest and kindest man I have ever met in my entire life. He actually took my number and called me back when something was available this type of customer service is just not around anymore. I highly recommend if you ever have a problem speak to John the manager of the Salem ma Home Depot I truly appreciate this kind of honesty Thank you very much for being the man you are.”
“I found it easy to shop there. I wasn't overwhelmed with sales people. The three gentleman worked together to get me what I needed and wanted. I already know where I'm going to go when I redo my kitchen.”
“It's probably bigger than the one in Salem and Danvers. It's fairly organized, the selections give you enough options to choose from. It's mainly self checkout, only a couple lanes have an employee manning the cashier position.”
“Excellent service. So much better service with propane tank refills. Much cheaper than u haul. Excellent service with ace rewards. They know what they're doing. Highly recommend them.”
“I came across this website when I was redoing an older TV armoire. The overlays were exactly what I was looking for at an affordable price. Shipping was quick and the instructions that came with them were perfect. All I can say is WOW, what a transformation they made!! The TV armoire went from old and dark to fresh and new. I wish I could give more than 5 stars!”
“I am extremely pleased with the excellent service that ProSource in Woburn provided for my recent purchase of wide plank engineered hardwood flooring. I had a good installer lined up to install a floating floor on top of an old original terrazzo floor in my condo, but was overwhelmed with selecting a product because the small samples the installer had weren't big enough to see what a whole floor would look like, and he only had a few samples on hand. In addition, due to pandemic-related supply chain disruptions I learned that many products were on back order and there was a big price variation in the first few options I looked at. The installer's distributor didn't have a huge selection either, but I had seen a link to the ProSource showroom and knew it was nearby, so just drove around the corner and was lucky to meet up with Paul Coutoumas. Paul not only showed me many more options at a range of prices but also thoroughly explained the extras like the underlayment, transition pieces, timing for delivery, etc. When I told him I wanted a high-end look and quality product but at a reasonable mid-range price, he steered me right to a couple of great options – well known, quality manufacturers with a range of products at a range of prices that I found very reasonable. Paul loaned me a couple of large sample boards to take home. I made a couple of showroom visits, and each time, even if he was very busy with others, Paul made time for me. We also had a few email exchanges and phone conversations and he was always easy to reach or to quickly get back to me if he was tied up. I put in an order pretty quickly and there was a little back and forth after the installer told me more specifically what to order, and Paul was again extremely fast to respond and adjust. Amazingly, the flooring arrived within just a few days and my gorgeous new floors were installed not long after. In other words, Paul was just fantastic - so friendly, helpful, and extremely generous with his time educating me about the various options. Thanks to him and ProSource I was able to make an informed choice and select the perfect product for my needs and my budget, and I absolutely love the gorgeous result. I plan to return soon to Pro Source for bedroom carpet, bathroom flooring, and probably tile as well. I’d never want to go anywhere else after this excellent experience, and very highly recommend them.”
“I have had the pleasure of working with this team for about a year now, they apply the final finish for my shops custom table tops. Every one leaves Kitchen Techniques looking fabulous with a very durable finish. I recommend them to everyone!”
“You know it was Home Depot and Home Depot's usually have a lot to offer. They always have extra employees around so you're never totally lost even as a girl that isn't such a tool suave person.”
“Found what I needed with the help of a staff member. It was surprisingly easy to find help and he immediately looked up and found what I needed. I was in and put very quickly with exactly what I needed.A+”
“This is a great Home Depot. Always well stocked and well staffed. The online website gives info of how much how much of an item they have in stock and what isle it is in. Very helpful”
“In a world where customer service is almost nonexistent, Jim is a rare exception! If you need help or have questions do yourself a favor and ask for Jim! Your welcome!”
“I love Home Depot! Great service, stock and the employees are super helpful despite having staffing issues as everyone is! A big shout out to Erica at Home Depot who always takes a minute to embrace my dog Blaire with her beautiful smile and hugs, thanks to her and all at HD for always making us feel so welcome!!”
“Crystal was very kind and helpful. Knocked off a star because the parking lot looks like some type of zombie breeding ground. I did appreciate the classical music being played outside.”
“Amazing experience with the rentals department. I went into home depot to rent a machine or two. Customer service was excellent! They taught me how to use my rental and what I needed. I would recommend this home depot to anyone for rentals.”
“I am happy to be able to finally find parking at this location.In the past there were so many people coming in parking and then going to lunch or dinner or sometimes even parking to take the orange line into Boston. It was horrible. So Home Depot corrected the problem and posted that you will be towed. Again great job Home Depot and management at Somerville location.We, Pro contractors, are glad we can park more easily and load our trucks without over crowding in the lot like it was prior. If you complain about someone towing your car because you parked in a place that states "customer parking only" when you were not a customer, that is on you!!!. If you feel so entitled that you should be able to park anywhere you like regardless of the rules, then you are part of the problem.Do the rules not apply to you?If you park in Boston in a spot that says "No Parking" and you get towed are you mad at the city for enforcing the rules?Don't get mad at Home Depot for wanting to have ample parking for paying customers and towing the people that think its a free parking lot.KUDOS TO HOME DEPOT FOR ENFORCING POSTED SIGNAGETHANK YOU!!!! I FINALLY HAVE A PLACE TO PARK!”
“Great selection and friendly staff. Always greet you kindly and help. One employee saw my blank stares towards a wall of product and went out of their way to check in and give me their recommendation.”
6AM - 10PM
1100 Revere Beach Pkwy, Chelsea
Home Improvements
“I had an issue with a broken water heater that was installed at 8:00 PM to find out it was cracked causing all the water to spill out. We had to take it apart and return for a new one before the store closed that night. Thank you to Sarah and Jackie who made the process seamless and doing the right thing and saving us some money. In an era where customer service is a lost art they stepped up and talked me off the ledge with their help. I say Thank you for your help and making the customer feel appreciated again.”
“My girlfriend and I bought a house in Danvers a few months ago, and so have needed a lot of home improvement products since. This Home Depot location has become a second home for us and we have yet to have a bad experience. Every associate we have met has been very nice, knowledgeable, and helpful. A lot more than I can say for the comparatively rude and unhelpful associates we have had the displeasure of encountering in the Lowe's down Andover St. We had been going to both stores depending on an item's cost/availability, but will definitely be shopping here exclusively out of the two from now on!”
“I don't typically write reviews, but I need to give a shout out to Mary M. in the kitchen cabinet design department. She went above and beyond to make the kitchen cabinet design and purchasing process seamless. Here are ways she outperformed: - During the initial consultation, she spent over an hour understanding what we were looking for and creating preliminary sketches. She offered her ideas along the way, based on her many years of experience, and I never once felt that she was upselling. I also valued that she was honest about what would AND would not work - Mary gave us about a month to review the design and personally called us when there was a 30% off cabinets promotion, saving us thousands and thousands of dollars! - During our final consultation, we reviewed additional design options for over 2 hours before finalizing the purchase. We never once felt rushed. In summary, Mary is knowledgeable and highly recommended.”
“I would like to thank the cashier Michael Mullen who was so kind to me yesterday when I realized my wallet was gone. He even offered me money in case I needed gas to get home. You have a great employee and more importantly a nice person. I tried to call yesterday but didn’t have any luck getting through.”
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“A few years ago, I came to this Home Depot to find plumbing materials for my new bathroom vanity replacement. At that time, I met Kenny who worked in the Plumbing section; he went above and beyond with showing me what to buy, analyzing photos of my current setup on the spot, and instructing me on how to install. This past December 2023, I attempted to replace another bathroom vanity at my home and to much surprise and appreciation, I met Kenny once more at this Home Depot. Again, he provided the same level of excellent customer service. Kenny is truly a wonderful person and a great asset to the Home Depot of Saugus. I appreciate you a lot, Kenny! Thank you for helping me install my parents' bathroom vanities with your expert advice! :)”